Crisis of the Month
Your monthly guide to what went wrong (and how to do it better)From PR nightmares to corporate meltdowns, every month brings a new mess – and a new lesson.
Crisis of the Month is a no-fluff Substack that breaks down real-world crises and what they teach us about leadership, communication, and damage control.
Whether you’re in comms, ops, or just crisis-curious, this is your monthly guide to what went wrong and how to do it better.
🔍Case studies, analysis, and takeaways
âť“Thoughtful questions to ask your team
đź’¬Written by your friendly crisis management friends at Kith
📬 Free and delivered monthly
Follow now so you’re ready before the next one hits.
Crisis Leadership Blog
For Starbucks, History Repeats Itself
Starbucks has done it again. Another preventable fumble, this time in their third largest market. Each one of the things that went wrong when Starbucks launched “Tank Day” to promote a new line of “tank” coffee tumblers was preventable. While the stores in South Korea...
Formula for Distrust: What the Nestlé Recall Reveals About Stakeholder Confidence
* We’re foregoing any puns this month with the serious topic. Nestlé and Danone are facing scrutiny following widespread recalls of infant formula products due to the presence of cereulide, a toxin that can cause vomiting and diarrhea and poses particular risks for...
Leaked Comments, Public Consequences: What the Live Nation Story Reveals About Crisis Culture
This one is not music to the ears. Newly unsealed court documents tied to the federal antitrust case against Live Nation and Ticketmaster revealed internal Slack conversations in which employees mocked concertgoers and joked about aggressive pricing practices....
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