Five overlooked ways your industry group can shield, guide, and amplify your voice when it matters most An article in Fortune last week detailed the U.S. Chamber of Commerce’s deliberations on whether or not they would sue the Trump administration on behalf of its members to halt its global trade...
I’m in the process of prepping a global crisis simulation for a multinational corporation. The other day, our brilliant client lead came to me and said “I can’t believe I’m bringing this up, but we need to add a Canada component. For the first time, we have to worry about the differences between...
As we approach the Easter and Passover "egg season," egg prices remain at an all-time high due to an ongoing shortage caused by the widespread avian flu. Businesses in the food and beverage industry that use a large volume of eggs – such as breakfast restaurants IHOP, Waffle House, and Denny’s –...
I’m fond of the old military saying: “two is one and one is none.” It reminds me to have a backup for critical equipment, like ensuring my spare tire is filled and ready to go before embarking on a cross-country road trip. It’s hard to run to an auto parts store if something goes wrong when I’m...
There is no doubt about it … fear during a crisis is 100% real. Fear that you don’t have all the answers. Fear that you’ll show too much vulnerability to your team. Fear that your business won’t be able to recover from the issue at hand. Or fear that your efforts to right the ship may make the...
The Washington Post has been shaking things up lately, especially in its opinion section. Owner Jeff Bezos just announced a shift to focus on "personal liberties and free markets," which led to the resignation of respected opinion editor David Shipley. This move, like many shakeups happening in...
A few weeks ago, Starbucks announced that it would be ending its open-door policy, which allowed people to use the store's seating and restrooms even if they didn't make a purchase. The company stated that the change was made to "enhance" the customer experience. However, many critics have...
With the holidays in the rearview mirror, many of us now turn to making personal resolutions for the new year. Whether it's training for a Tough Mudder, getting more sleep (hello, melatonin), saving more money for your dream retirement beach house, or remembering to call your elderly aunt at a...
Saying “I’m sorry” shouldn’t be hard. When we say or do something that hurts someone else, then we as humans should own it, apologize for it, and try to make it right. But, many public apologies seem to miss this relatively easy target. Is someone sincerely apologizing when their apology...
Any crisis comes with costs – economic costs, social costs, psychological costs – and long-term implications for your business’ bottom line, reputation, and team morale. No industry is immune to the threat of a crisis. Some sectors, including finance, face heightened risks due to the uncertainty...
“OMG, we’re blowing up on social media” I’ve been in a number of crisis management situations where the person responsible for a company’s social media will run into the room, look at their iPhone, utter those fateful words, and then disappear. As a crisis strategist, this information is largely...
Have you ever seen a social media post or TV commercial from a well-known brand and said, “What the hell were they thinking?” Especially if it bordered on or crossed into being perceived as racist or prejudiced? That’s exactly what Bath and Body Works faced when they launched their new line of...
Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!