Blog

Insights into crisis leadership, reputation and readiness

Blog

The Shockingly Long Tail of Crisis

The Shockingly Long Tail of Crisis

Around here, we warn clients about the long tail of crisis. It’s when the effects of a crisis can drag on for a long time, with unexpected problems, and damage, popping up well after things seem like they’ve settled down. It’s also known as “the ripples,” and can pose an even bigger risk to...

read more
Know Your Stakeholders

Know Your Stakeholders

If you’ve been around a moment, you’ve heard or read about our Kith formula: Clarity + Trust = Strategic Speed. Today, I want to talk about just one piece of Clarity: Knowing your stakeholders. That means knowing who matters, what they value, and how to communicate with them effectively under...

read more
Trust Carriers & Credibility

Trust Carriers & Credibility

Here’s one of the most overlooked truths in crisis communication: The messenger matters as much as the message. You can have a perfect statement, a perfect plan, and a perfect rollout. But if it comes from someone your stakeholders don’t trust, it will fall flat. Or worse, backfire. We are in an...

read more
When Your Leader Falls Out of Fashion

When Your Leader Falls Out of Fashion

Lately, we’ve seen organizations in the news that have failed to prepare for an uncomfortable scenario: when the threat comes from within. It’s unsettling to imagine a business unraveling due to the actions of an insider (whether intentional or not). But it happens, and few are feeling that...

read more
Espionage and Consequences: The HR Tech Meltdown

Espionage and Consequences: The HR Tech Meltdown

Demonstrating that no industry is immune to controversy – and highlighting the need for solid risk mitigation strategies – a shocking scandal has just rocked the HR tech sector. Rippling, a company specializing in workforce management, has taken legal action against its rival Deel, accusing it of...

read more
NDAs are Paper Moons

NDAs are Paper Moons

It's a paper moon: it only works if you believe in it How many of you have read the Meta tell-all, Careless People? This book has been on the New York Times best seller list since its release and is continuing to sell well. The book was authored by Facebook’s former director of global public...

read more
Why Trade Associations Belong in Your Crisis Strategy

Why Trade Associations Belong in Your Crisis Strategy

Five overlooked ways your industry group can shield, guide, and amplify your voice when it matters most An article in Fortune last week detailed the U.S. Chamber of Commerce’s deliberations on whether or not they would sue the Trump administration on behalf of its members to halt its global trade...

read more
I Speak Canadian (And What To Do If You Don’t)

I Speak Canadian (And What To Do If You Don’t)

I’m in the process of prepping a global crisis simulation for a multinational corporation. The other day, our brilliant client lead came to me and said “I can’t believe I’m bringing this up, but we need to add a Canada component. For the first time, we have to worry about the differences between...

read more
There’s No Waffling at Waffle House

There’s No Waffling at Waffle House

As we approach the Easter and Passover "egg season," egg prices remain at an all-time high due to an ongoing shortage caused by the widespread avian flu. Businesses in the food and beverage industry that use a large volume of eggs – such as breakfast restaurants IHOP, Waffle House, and Denny’s –...

read more
Redundancy: Add Spare Capacity to Gain Speed in a Crisis

Redundancy: Add Spare Capacity to Gain Speed in a Crisis

I’m fond of the old military saying: “two is one and one is none.” It reminds me to have a backup for critical equipment, like ensuring my spare tire is filled and ready to go before embarking on a cross-country road trip.  It’s hard to run to an auto parts store if something goes wrong when I’m...

read more
The Best Way to Handle Fear

The Best Way to Handle Fear

There is no doubt about it … fear during a crisis is 100% real. Fear that you don’t have all the answers. Fear that you’ll show too much vulnerability to your team. Fear that your business won’t be able to recover from the issue at hand. Or fear that your efforts to right the ship may make the...

read more

Are you ready for a crisis?

Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!