Crisis Confidence

Insights into crisis leadership, reputation and readiness

Crisis Confidence

Winning An Argument with Crazy

Winning An Argument with Crazy

Let’s be clear. You can’t win an argument against Crazy.  Once rightfully relegated to the lunatic fringe, Crazy abounds today – it is everywhere. Crazy is encouraged, fanned, inflamed, and carried to new converts by the magnifying lens that is social media. Sadly, organizations that value their...

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Kith Launches Litigation Communications Practice

Kith Launches Litigation Communications Practice

KITH LAUNCHES LITIGATION COMMUNICATIONS PRACTICE Crisis Management Advisory Formalizes Legal Conflict Expertise  Austin, TX– Kith, among the fastest-growing crisis management advisory firms in the country, has launched a new legal conflict communications practice to provide strategic reputation...

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Gone, But Not Forgotten

Gone, But Not Forgotten

The damage of a crisis is not always immediate and not always front-page news. A couple of months ago, CTV News/Bell Media fired Lisa Laflamme, a national icon and trusted news source in Canada, because she stopped coloring her hair. It was sexist or ageist or both according to basically everyone...

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The Cost of Inaction

The Cost of Inaction

I have danced ballet most of my life. It’s the one thing I keep coming back to but I now live somewhere where there are not many options for ballet. Barre is o.k. Pilates is great. I was once kicked out of a yoga class for tapping my fingers. Nothing is ballet. So besides naturally standing in...

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Control What You Can Control, Including Your Anger

Control What You Can Control, Including Your Anger

Justin Wilcox is used to winning and losing. For the head football coach of the University of California Golden Bears, wins and losses usually come on the football field, but his latest loss was handed to him by a bunch of college presidents and network executives far, far away from his practice...

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The Cost of Cri$i$

The Cost of Cri$i$

“What does a crisis cost?” I’ve been asked that question a few times. Disappointingly, my answer invariably is, “It depends.” Part of the answer depends on the specific aspects of the crisis and the company going through it, but much more rests on the definition of “cost.” If we’re talking about...

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Trust as a KPI

Trust as a KPI

Fortune magazine has recently launched a newsletter focused entirely on trust. They are framing it as “trust is the new KPI”. Just in case you’ve been living under a corporate rock, KPI stands for Key Performance Indicator. The Trust Factor is a  “weekly guide to earning, retaining, and...

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Don’t Become the Woking Dead

Don’t Become the Woking Dead

Bud Light. Disney. Mars Wrigley. Dilbert. The Super Mario Bros movie. Victoria’s Secret. Utah’s proposed new state flag. BlackRock. The U.S. military. Legos. Jack Daniels. Even Chick-fil-A. Accusations of “wokeness” have been flung far and wide so far in 2023. Is your company next? Are you ready?...

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Three Lessons from FTX’s Collapse for Crisis Leaders

Three Lessons from FTX’s Collapse for Crisis Leaders

The dust from the wreckage of FTX’s collapse doesn’t have time to settle before it’s stirred up again. The latest revelation – that one of the world’s most “admired” cryptocurrency exchanges was comically terrible at both IT security (the “crypto” part) and tracking funds (the “currency” part) –...

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Crisis Efficiency

Crisis Efficiency

Many organizations seek efficiencies during times of economic uncertainty. For many executives, “efficiency” equates to reducing costs. Two of the most tried and true methods of reducing costs are eliminating headcount and cutting back on support services that do not generate revenue. Frequently,...

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Systems Failures May Be Trending in 2023

Systems Failures May Be Trending in 2023

I was recently asked if I had any prediction for the “next thing” in crisis management for 2023. Without hesitation, I replied, “Systems failures.” 2022 ended with two epic system failures, and they threw a bright light on the potentially devastating impacts of scrimping on IT investment or...

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Are you ready for a crisis?

Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!