Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
How to Make Decisions in a Crisis
Speed is at a premium at the outset of a crisis, and being able to trust your gut and having good pattern recognition helps you move fast when facts are scarce. However, once you get farther into the response, the challenges are more complex, and patterns become less...
Your Crisis Beach Body
The sun is shining in Austin, Texas, and many of us are thinking about plans for the beach this summer. I've written before about the notion that a healthy body is a combination of diet and exercise, and the equivalency that I see with healthy organizations, which...
The Kith Method: Why – And How – We’re Changing Direction
Loyal readers of this blog will have seen that we've spent a lot of time talking about speed, clarity, and trust recently. For us, these represent a new approach to helping organizations: less of a focus on crisis response and more on risk awareness and crisis...
Redundancy: Add Spare Capacity to Make You Faster in a Crisis
I'm fond of the old military saying: "two is one, and one is none." It reminds me to have a backup or a spare for critical equipment when I'm on the boat. I can't run to the corner store if something goes wrong when I'm at sea, so I need to be able to replace or...
Time to create good habits
I’m on my way back from Austin where I gathered with a group of female founders. We all belong to a group called Fyli (pronounced Fee-Lee). Our purpose is to support female founders as they launch their next big thing. The idea is that support must be 360 degrees....
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
The Marketing Expedition: Crisis Response and Reputation Management
In this episode, Tony Richards interviews Bill Coletti, a reputation management expert, about his COVID-19 Crisis Communications Playbook.
Beyond a Crisis – Better Helping You to Prepare and Avoid the Worst
We believe it shouldn’t require a disaster to formulate your defensive position and build a more resilient reputation. Here’s how we help our clients simultaneously prepare for the unexpected and avoid them all together.
Take It Easy: Bad Things Happen to Even the Best Prepared Communicators
Bad things sometimes happen to the most prepared, best informed and experienced communicators. Here’s how to handle it.
Find Time for Strategic Thinking
Communications leaders are being pulled in many directions here are some tips to ensure you make time for strategic thinking.
Are You Warm Blooded or Cold Blooded?
Awareness of how you best show up is a first step toward developing and reinforcing patterns of behavior that will make you even better as a communicator.
The Next Frontier of Crisis Readiness
Social risk is the next frontier of crisis readiness. There is no turning back.
Purpose Is More Than Living Your Values
Purpose is not just a bold statement and a mic drop. Actions must follow, and businesses will be judged on those actions, not their statements.
Better Than Before: Bill Coletti on Responding to Crisis
In this episode, Tony Richards interviews Bill Coletti, a reputation management expert, about his COVID-19 Crisis Communications Playbook.
Money Savage: Crisis Communications with Bill Coletti
The challenges leaders and organizations face in communicating with the public in difficult times, why it’s so hard to get right, the key areas to focus on, and how to get started.
Social Risk: When the Protest Comes to You
Whether or not your organization takes a stand on any particular issue, protests may still come to you.
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.