Crisis Leadership Blog

Insights and perspectives on being the lighthouse during a crisis.
Systems Failures May Be Trending in 2023

Systems Failures May Be Trending in 2023

I was recently asked if I had any prediction for the “next thing” in crisis management for 2023. Without hesitation, I replied, “Systems failures.” 2022 ended with two epic system failures, and they threw a bright light on the potentially devastating impacts of...

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Protecting Your Reputation in Uncertain Times

Protecting Your Reputation in Uncertain Times

This is a confusing economic time. Layoffs are happening but unemployment is at record lows. We are figuring out what the new normal is. It’s a lot to navigate as a business leader, and some everyday concerns are not getting the attention they deserve. Your reputation...

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Gone, But Not Forgotten

Gone, But Not Forgotten

The damage of a crisis is not always immediate and not always front-page news. A couple of months ago, CTV News/Bell Media fired Lisa Laflamme, a national icon and trusted news source in Canada, because she stopped coloring her hair. It was sexist or ageist or both...

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By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.

More Recent Insights
Clarity, Trust, and Speed are the Building Blocks of Crisis Confidence
Clarity, Trust, and Speed are the Building Blocks of Crisis Confidence

"The crucible of crisis doesn't develop your skill sets; it reveals them." I've said these words to many leaders over the years, and as people pause and reflect on it, it dawns on them: if they're honest with themselves, they don't think they'll like what the crucible will reveal. Deep down, they know that they're not ready for crises. However, for years...

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Give comms a seat at the table
Give comms a seat at the table

COVID changed so many of our lives in dramatic and also small ways. For me, one was watching TV. I’ve never been a huge TV person so I’ve been fortunate to have great programs to watch as I focused on sticking close to home. The other night I started to watch a show called Suspicion. It’s interesting but one of the major characters is played by Uma Thurman...

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Breaking the Crisis Wheel
Breaking the Crisis Wheel

Like my Kith colleagues, I cut my proverbial teeth in politics. Not as a candidate, but as a campaign staffer and, later, a political consultant. Campaigns are great places to train for reputation management and crisis communications because everything is a crisis. The latest mud your opponent threw at you is a crisis.  A campaign stop going sideways is a...

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Politics is coming for you
Politics is coming for you

Have you ever stood at the grocery store trying to decide which pasta to buy and thought about the CEO of one pasta company making a political statement? You remember you didn’t appreciate what she said, but you really prefer how that pasta cooks. Or maybe you agreed with her, but their pasta tastes like eating rubber bands.  That CEO’s political statement...

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You Aren’t Crying Wolf
You Aren’t Crying Wolf

Have you ever wondered why some people are always worrying about the next step down the road and others just wait for the problem to happen before dealing with a big mess?  This was the source of a discussion I recently had with a friend who, like me, honed his skills in politics but has taken those skills to external affairs in the hallowed halls of...

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Trust and Crisis Confidence
Trust and Crisis Confidence

I bet you remember doing fire drills as a kid in school. Your teachers were trying mightily to get 25 fourth graders (if you are Canadian, grade fours) to follow the predetermined route, in a “calm and orderly fashion.”  You would then proceed to your designated spot and goof off with your friends for 20 minutes before going back to your regularly...

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Speed in the Face of Social Risks
Speed in the Face of Social Risks

My mom used to point out that I have been through every type of natural disaster except a tsunami. Wildfires and snow storms were a regular occurrence growing up in the Canadian north. My college education was ended by a historic flood. I’ve been through earthquakes, tornadoes and hurricanes.  I’m not keen about rounding out the list but I’ve learned some...

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Clarity is Critical When Preparing for Social Risks
Clarity is Critical When Preparing for Social Risks

Happy New Year!  2022 is here! By now, the confetti is swept up and champagne glasses cleaned or, if you were like me, your PJs have been put away, and you've awoken from a long winter's nap. Either way, 2021 has been wrung out, and a new year has begun. A fresh start. Except it's still looking a lot like last year. With one added twist - 2022 has the...

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A time for Grace and Gratitude
A time for Grace and Gratitude

This will more than likely be our last post for 2021. And what a year it has been. For those of you that follow along in this space, you know that in July, I had a pretty severe accident and spent a week in the ICU. Last week I had the final of 4 surgeries on my right foot rebuilding and repairing all 5 of my metatarsals. I lost my dad in January and had a...

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What would your company look like if you did not fear crises? 
What would your company look like if you did not fear crises? 

Confucius tells us that "Life is really simple, but we insist on making it complicated." What is fear, and why do so many corporate leaders fear crises?  Fear is a concern, rational or not, about your well-being. In this context, it is a concern about the reputation of your organization. You may fear the unknown, the media, a misunderstanding, or anything...

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The Kith Method

Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.

Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.