Crisis Leadership Blog

Insights and perspectives on being the lighthouse during a crisis.
Winning An Argument with Crazy

Winning An Argument with Crazy

Let’s be clear. You can’t win an argument against Crazy.  Once rightfully relegated to the lunatic fringe, Crazy abounds today – it is everywhere. Crazy is encouraged, fanned, inflamed, and carried to new converts by the magnifying lens that is social media. Sadly,...

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Kyte Baby: How It Could Have Been Avoided

Kyte Baby: How It Could Have Been Avoided

There have been some really great dissections of the #KyteBaby crisis response. Jeremy Tunis and Eleanor Hawkins to name my favorites. But for all this great analysis, I want to dive a little deeper into how this could have been prevented. I see there are three...

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By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.

More Recent Insights
Systems Failures May Be Trending in 2023
Systems Failures May Be Trending in 2023

I was recently asked if I had any prediction for the “next thing” in crisis management for 2023. Without hesitation, I replied, “Systems failures.” 2022 ended with two epic system failures, and they threw a bright light on the potentially devastating impacts of scrimping on IT investment or failing to modernize operational practices and the systems that...

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Why It’s Necessary to Include Government Affairs in Crisis Planning
Why It’s Necessary to Include Government Affairs in Crisis Planning

I once heard a tech icon say “I don’t believe in God or government. I believe in the church of Silicon Valley.”  That is all well and good until a U.S. Senator or three lettered agency takes notice. Just ask Ticketmaster or Google. While Senators Klobuchar and  Lee’s weaving in of Taylor Swift lyrics likely delighted Swifties, and is worth a look, the Live...

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Protecting Your Reputation in Uncertain Times
Protecting Your Reputation in Uncertain Times

This is a confusing economic time. Layoffs are happening but unemployment is at record lows. We are figuring out what the new normal is. It’s a lot to navigate as a business leader, and some everyday concerns are not getting the attention they deserve. Your reputation is likely one of them.  So as your organization is making critical decisions about the...

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Feeling Umwelt – A Mental Framework for People Who Aren’t Listening
Feeling Umwelt – A Mental Framework for People Who Aren’t Listening

I’ll bet every one of us has said something like, “I kept telling them this was going to happen, but I guess it just fell on deaf ears.” Their ears were tuned to another stimulus.  German biologist Jakob von Uexküll defined the unique sensory environment an animal experiences as its umwelt. It is a “self-in-world” perception that enables an animal to read...

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Gone, But Not Forgotten
Gone, But Not Forgotten

The damage of a crisis is not always immediate and not always front-page news. A couple of months ago, CTV News/Bell Media fired Lisa Laflamme, a national icon and trusted news source in Canada, because she stopped coloring her hair. It was sexist or ageist or both according to basically everyone except CTV. Everyone took a side, from Katie Couric to...

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We Need to Talk About Potential Litigation
We Need to Talk About Potential Litigation

If you’re ever looking for a way to kill a conversation, raise the specter of litigation. It’s more effective at ending a conversation than feigning death, belting out “Don’t Stop Believing” or pulling the fire alarm. Worries over litigation can stymie productive discussions over how to proceed strategically during a crisis. This worry – very real as it is...

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Values Are the Bedrock of Your Organization
Values Are the Bedrock of Your Organization

Many of us will have rolled our eyes when we've received an invitation to join our colleagues in a meeting room to discuss our values. Writing the same tired old tropes on a whiteboard or flip charts can seem like a waste of time. The values are written up at the end of the session, immortalized in a few documents, and promptly forgotten. It seems like a...

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How to Make Decisions in a Crisis
How to Make Decisions in a Crisis

Speed is at a premium at the outset of a crisis, and being able to trust your gut and having good pattern recognition helps you move fast when facts are scarce. However, once you get farther into the response, the challenges are more complex, and patterns become less clear: your gut can start to let you down here.  So you need a better way to make...

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Your Crisis Beach Body
Your Crisis Beach Body

The sun is shining in Austin, Texas, and many of us are thinking about plans for the beach this summer. I've written before about the notion that a healthy body is a combination of diet and exercise, and the equivalency that I see with healthy organizations, which will have a mix of ability - crisis skills - and understanding - risk acuity. Health-wise,...

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The Kith Method: Why – And How – We’re Changing Direction
The Kith Method: Why – And How – We’re Changing Direction

Loyal readers of this blog will have seen that we've spent a lot of time talking about speed, clarity, and trust recently. For us, these represent a new approach to helping organizations: less of a focus on crisis response and more on risk awareness and crisis readiness. Overall, we're focused on building what we're calling Crisis Confidence. Crisis...

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The Kith Method

Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.

Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.