Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
SalesPOP: How To Manage a Company’s Reputation In a Crisis with Bill Coletti
Companies usually struggle to manage their reputation during the crisis. The key is to make smart moves to benefit the ones that matter the most to the company. In this Expert Insight interview, Bill Coletti discusses how to manage a company’s reputation in a crisis...
Consistency and Innovation – You Need Both
As communicators, when it comes to risk, we need to be innovative while consistently assessing and mitigating it.
Get Back on Plan Now for a Better 2021
It’s going to be important for organizations to figure out the next big thing. Launch it, lead it, push it through, and make it happen. That’s what people will be looking for.
Bust Through Silos, Even During COVID
Instilling new behaviors and patterns is easiest when the old ones aren’t functioning. So use this time to get those great plans back in place and bust through those silos.
Scaling Your CEO for Better Crisis Response
CEOs either rise or stumble during a crisis. It often comes down to what they focus on.
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Brick By Brick: Rebuilding Your Reputation Post-Crisis
Why post-crisis is the best time for your company to ideate on its reputation https://youtu.be/H3-rUP_W9kM Critical takeaways: Pattern recognition helps communicators anticipate what is likely to happen next Awareness of risks present, past and future helps organizations recover their reputations more effectively Values alignment post-crisis ensures a...
CEO’s Abrupt Exit Puts Fintech Firm in Spotlight
Bill Coletti, Kith's CEO was featured in the Wall Street Journal's Risk & Compliance Journal Crisis of the Week: CEO’s Abrupt Exit Puts Fintech Firm in Spotlight “The SoFi board was forced to act quickly and did so in a way that was transparent and compassionate–it just took two bites. SoFi likely wishes it had removed Mr. Cagney right away rather than...
Critical Moments: The New Mindset in Reputation Management
Bill Coletti's new book Critical Moments : The New Mindset of Reputation Management is now available in digital and hardback formats on Amazon. New Book from Crisis and Reputation Management Expert Helps CEOs and Communicators Navigate Crises, Build Reputation “How many fires have you put out today?” A new book from crisis communications and...
In Crisis Response and Recovery, Industry Matters
In specific industries, PR nightmares mean a lot less to the profit side of things.
Uber’s Post-Crisis Playbook: Assessment
Uber’s PR nightmare may not be completely over, but it’s certainly come to a turning point. The forced resignation of Uber CEO Travis Kalanick is viewed by many as as the first step in getting the company back on track and back in the public’s good graces. But there is much work to be done. At Kith, we say that a company owns its brand, but the public owns...
Think Like a CEO, Act Like a Communicator
By Bill Coletti, CEO, Kith https://youtu.be/5lZV34tqQtU When you work in crisis communications, you’re never in short supply of interesting stories to tell. Each of us has tales of overcoming seemingly impossible obstacles, cringeworthy missteps or any other number of crazy things that can happen when you work in crisis. But when you’ve worked in...
Reputation Management Councils: Creating a Crisis Early Warning System
Reputation Management Councils: Creating a Crisis Early Warning System By Bill Coletti, CEO, Kith CRITICAL TAKEAWAYS Mitigating risk is critical for crisis readiness Reputation Management Council enables you look around corners The High Impact Agenda maximizes productivity and accountability Like most, I’ve been startled a time or two by my iPhone’s...
WEBINAR REPLAY – Stakeholder Maps Leave You Lost: How to Simplify Stakeholder Engagement and Impress Those That Matter
By Bill Coletti, CEO, Kith Critical Takeaways Impressing your stakeholders is the most important aspect of reputation management All of your stakeholders fall into one of three groups: Communities, Customers or Critics Understanding the needs and motivations of these groups will allow you to create messages that impress https://youtu.be/ktCJu4iN1p0...
WEBINAR REPLAY: 3 Ways to Best Prepare for Crises
By Bill Coletti, CEO, Kith Critical Takeaways: Do crisis debriefs regularly and thoroughly with a structured approach Conduct a crisis simulation - real-time or tabletop Be reputation aware, not reputation nervous https://youtu.be/F4TdWfThymI Unless you’ve been living under a rock, you’ve probably seen a crisis or two in the news lately (see...
Is The War on Fake News the New War on Drugs?
Fake news -- or as Trump recently renamed it, “very fake news” -- is still big news. It comes up in seemingly most press conferences or discussions of the 2016 election or even general daily discourse. It’s everywhere, and has been for months. Even 60 Minutes, maybe one of the all-time not-fake-news programs, recently covered it. At a recent PR conference...
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.