Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
The Next Frontier of Crisis Readiness
Social risk is the next frontier of crisis readiness. There is no turning back.
Purpose Is More Than Living Your Values
Purpose is not just a bold statement and a mic drop. Actions must follow, and businesses will be judged on those actions, not their statements.
Better Than Before: Bill Coletti on Responding to Crisis
In this episode, Tony Richards interviews Bill Coletti, a reputation management expert, about his COVID-19 Crisis Communications Playbook.
Money Savage: Crisis Communications with Bill Coletti
The challenges leaders and organizations face in communicating with the public in difficult times, why it’s so hard to get right, the key areas to focus on, and how to get started.
Social Risk: When the Protest Comes to You
Whether or not your organization takes a stand on any particular issue, protests may still come to you.
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Leadership Happy Hour: Critical Moments With Bill Coletti
"If you don't like what people are saying, change the conversation." -Don Draper (AMC's Madman Series) The quote I have above is one of my favorite quotes of all time. We live in a time of immediacy of communication. People know what's happening when it's happening and it's up to us, as leader's to stop acting tactically and start being strategic in how...
The Modern Leadership Podcast: Reputation Management with Bill Coletti
Bill Coletti sits down with The Modern Leadership Podcast host Jake Carlson to share his insights and expertise on reputation management and dives in deeper on strategy while sharing best practices for crisis response and planning. LISTEN NOW
Crisis Edges
Critical takeaways Situations in nature that appear to have clear edges are often more complex and blurry at the boundaries. This is the same in a crisis where there isn’t as clear a start and end as we might think. Thinking about crises as ‘edgeless’ allows us to learn more which improves our crisis response and may even prevent similar situations in the...
Crises as infinite games
Critical takeaways Infinite games are games where the objective is to excel and to pursue a worthy goal over the long term. Finite games with set structures and a winner/loser are limiting and ill-suited to long-term success. These two ideas are encapsulated in Simon Sinek’s book The Infinite Game and Sinek’s ‘infinite’ mindset is very similar to what we...
2018 Blog Recap
In addition to seeing what we can learn from the biggest issues of year, at Kith, we also like to conduct an annual review of our own writing. This is a good opportunity for us to reassess our thinking and to make sure that our core values and beliefs are properly reflected in our writing. I wanted to share these with you as an end-of-year recap of our...
2018 Crisis Year in Review
Critical takeaways Social media still matters. Companies must have a presence and use these platforms in a crisis. Pre-closure is the new disclosure. Be proactive, ‘take the trash out’, be clear about what you stand for and get out in front of the issue. Data breach is a waning public concern but still needs to be appropriately managed. These situations...
Crises Require Active Engagement
Critical takeaways Success in a crisis requires active engagement by the organization's senior leadership. Active decision-making is key to success and this is supported by active monitoring of the media landscape. Active preparation shouldn't be mistaken for overreaction. The eventual decision could still be ‘do nothing’ but an active stance ensures you...
Crisis EQ versus Crisis IQ
The best crisis managers I have seen have both a high Crisis IQ and a high Crisis EQ.
Staying on course: follow your crisis rhumb line
Critical takeaways In sailing, the rhumb line is the shortest, most direct route between Point A and B. However, external factors such as tides, weather or obstacles seldom allow ships to take this direct route, and they must compensate for these factors. Businesses in crisis also need a clear sense of their endpoint - the Point B on their crisis rhumb...
Confidence in Crisis: The Confident Communicator
Four ways to help overcome misplaced confidence while also allowing you to remain confident despite the uncertainty in a crisis
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.