Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
Small is beautiful: the value of a small simulation
Small is beautiful Critical takeaways A large, incisive simulation is an excellent training vehicle to practice your crisis readiness and put your team through its paces in a realistic environment. But a sort, simple simulation - even discussing a specific topic with...
5 principles for effective crisis training
Critical takeaways "An ounce of prevention is worth a pound of cure" is particularly pertinent when it comes to crisis preparedness and training beforehand is essential. However, not all training is of equal value, and 'binging' your training once or twice a year...
Great Disruption, the Sequel
Recently, I was speaking with a client in the early stages of bringing the majority of their remote workforce back to the office. He said something that resonated with me and probably would with other strategic communicators: the “pandemic has leveled the playing...
Understanding yourself and your mental committee
Critical takeawaysIn any situation, particularly a crisis, showing up as your best self is key to success. In order to do that, you need to understand yourself.There are many tools to help you identify your key ‘parts,’ but the model we like is based on the internal...
The Business Power Hour with Deb Krier
When relationships are critical to your business, your reputation is one of the most important assets you manage. In today’s podcast, we’re joined by Bill Coletti - a highly experienced and sought-after reputation management strategist and speaker. Get ready for a...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Culture is king (as long as it’s a positive one)
Critical takeaways We firmly believe that the key differentiator in a crisis is speed which is a combination of well-understood core values and a clear chain of command. However, a negative or toxic culture can still lead to a speedy response which will only make matters worse. Focus on building a strong, positive culture first. Without this, nothing else...
Kith CReD Snapshot: Is your team crisis ready?
We at Kith are excited to tell you about a new tool that we have developed to help organizations get a better handle on their own crisis readiness: the Kith CReD Snapshot (launched July 25, 2019). CReD stands for Crisis Readiness Diagnostic, but it also takes a cue from the slang word “cred,” which is short for “credibility.” When reputations are at stake...
Krulak’s Law: Managing your frontline risks
Critical takeaways Organizations have to decentralize to be successful but this poses challenges and can create additional risks to the business. These risks can be reduced significantly by empowering, trusting and educating front-line employees. Front-line employees will have the majority of client-facing time so they must be considered in the comms...
Grace: Can you have it in a crisis?
Critical takeaways Discussions around crisis usually employ metaphors for conflict but grace is also a powerful concept. The five elements of grace - generosity, respect, action, compassion, and energy - can guide our behavior in a crisis. Approaching a crisis with grace helps us maintain a values-driven, honorable path. Very often, talk about...
Voice of Influence: How to Manage Your Reputation in Times of Crisis with Bill Coletti
In this episode, we discuss what reputation management is and what it looks like when Bill helps companies achieve it, the four A’s of reputation management, some of the main mistakes companies make when they attempt to manage their reputation or they enter a reputation crisis, the role transparency plays in managing a reputation crisis, the three common...
Leading Through Uncertainty: Bill Coletti on reputation management and crisis communication
In this podcast, Bill Coletti shares his experience of staying grounded under pressure in a crisis and being confident of the way forward in moments of extreme uncertainty that a personal or professional crisis brings. There is much to learn from him about how we create clarity and certainty in moments of extreme uncertainty. LISTEN NOW
Dov Baron’s Leadership & Loyalty Show: Turning Critical Moments into Powerful Transformation with Bill Coletti
Mike Tyson famously said: "Everyone has a plan until they get punched in the face." On this episode we’ll talk about: How leaders show up in a crisis, and what you can do when your reputation get’s punched in the face. Losing your Reputation can be like losing your virginity. Once it’s gone it’s going to be very difficult (if not impossible) to get it...
On-Demand Webinar: Measuring Crisis Readiness: Do You Know Where You Stand?
Wouldn't you like to know where you stand, before a crisis hits? Too many organizations wait for a crisis to occur before they know if they are ready to respond to one. “We were not as prepared as we should have been” is a fairly common refrain we hear once the dust settles. Organizations that are prepared and ready to respond have a greater chance of...
Inspiring Leaders: Crisis Leadership with Bill Coletti
If you'd like to have grace, generosity, respect and action in the midst of a crisis, this episode is for you. Bill Coletti is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of "Critical Moments: The New Mindset of...
Filling your reservoir of goodwill
Critical takeaways Having a sound reputation and a reservoir of goodwill is critical to success in a crisis. Your reputation is built on authentic, positive behaviors over the long term, starting well before a crisis hits. Our Four As of Reputation Excellence and Seven Levers for Reputation Management will guide you as you develop your reputation. ...
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.