Crushing Chaos


Bill Coletti is an impressive leader in the space of crisis management, with more than 25 years of global experience managing high-stakes crises for both Fortune 500 companies and winning global political campaigns. You might think that a crisis for a Fortune 500 company differs from a crisis for a solo or small law firm and certainly, there are differences – but a crisis is still a crisis. Bill has a wealth of knowledge in this business area that lawyers need, but don’t always know that they need.

In this episode we discuss:

  • Managing your business reputation during times of crisis.
  • Being a generalist versus a specialist and the importance of networking to know other specialists to delegate to.
  • The definition of a crisis.
  • Owning your brand versus owning your reputation.
  • What mindsets make good leaders in a crisis.
  • Types of risk and the new emerging Social Risk.
  • The importance of a clear chain of command in a crisis situation.
  • How preparation is key to speedy and effective crisis response.
  • How you need to be always communicating.

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