Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
The seeds of a successful simulation are sown early
Critical Takeaways A great simulation depends on thorough preparation, and that includes preparing the participants and yourself. Start by taking care of the basic administration. Otherwise, you'll get off to a bad start before the exercise even begins. Use your SMART...
Getting to yes: persuading your executives to buy-into a simulation
Getting to yes: persuading your executives to buy-into a simulation Critical takeaways Simulations and training are excellent ways to prepare your organization for a crisis but their benefit might not be evident to your leadership. We've found that a needs-driven...
Get SMART about your crisis training
Get SMART about your crisis training Critical takeaways Training without a clear objective often wastes time, resources and money. Instead, have a clear sense of the gaps that you face in your crisis readiness program and where you need to see change. Then use SMART...
Not All Gaps Are Created Equal: Process Gaps Versus Cultural Shortfalls
One of the real benefits we see with crisis simulations is that these work very well as gap analyses. After a simulation, it's easy to see the gap between your current state and your desired state. How well can you develop a plan and put that into action? How well do...
Brevity Takes Time but Builds Speed
Speed is critical to success in a crisis but speed alone isn’t the answer – you need speed that’s based on an understanding of your core values and chain of command. Speed for the sake of speed leads to mistakes, inaccuracies, and rambling responses that get you into deeper trouble, not help pull you out. Instead, take some time to be clear, accurate, and brief. It requires additional time but helps you speed up in the end.
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Breaking Bad News: Crisis tactics with reputation management expert Bill Coletti
It’s a special episode of Breaking Bad News as host Jeff Hahn welcomes crisis communications and reputation management expert Bill Coletti. Jeff talks to Bill about his recent book, Critical Moments, where he reveals how organizations can build reputational excellence by meeting the needs and expectations of the public. Jeff and Bill also look in depth at...
Vitamin Lead: Reputation Management with Bill Coletti
Vitamin Lead: Your healthy dose of leadership. Listen in as we interview Bill Coletti, Founder and CEO of Kith. His work revolves around preparing and advising companies for crisis situations and in how to improve reputation. Check out Bill's book and other resources at www.criticalmomentsbook.com LISTEN HERE
Transformation: Start With Small Steps
Critical Takeaways A recent Kith post urged organizations to transform in order to become risk resilient, rather than just taking small, incremental steps improving what’s already in place. Some readers felt that this was unrealistic and wondered if taking small steps would still generate improvement. Any small improvement is worthwhile and transformation...
Manage to Win: How to Manage Your Company’s Reputation, with Bill Coletti
Bill Coletti is a reputation management expert. In this episode he shares how to manage your personal and business reputation before, during, and after a crisis. LISTEN HERE
After the crisis, what comes next: a primer for boards and CEOs
Critical takeaways It’s normal to want to move on once a crisis recedes but this is when CEOs and Boards need to learn the lessons from the crisis to improve their resilience. Skills gaps should be closed and technical mastery sought but businesses should also be reevaluating their risks to make sure they are properly prepared. Technical mastery and...
What To Expect When You’re Expecting: Preparing for Litigation
Critical takeaways Litigation is a fact of life for businesses so it is often a matter of when, not if, you get sued. Businesses are still often unprepared for this, compounding the challenges of litigation. Although complex, litigation is still a process and one that communications teams can prepare for. These steps will help communications teams develop...
Leveraging Thought Leadership With Peter Winick – Episode 162 – Bill Coletti
Bill walks us through his initial motivation for writing Critical Moments, and talks about his expectations about (and journey through) book publishing. We chat about how books can open doors for your business, and how Bill turned a year’s worth of webinars into a foundation for Critical Moments – as well as his decision to seek help with the writing...
Crisis and AI: what happens when “the computer did it”
Critical takeaways Artificial Intelligence (AI) offers significant opportunities for crisis communicators and AI is likely to increase the need for communication and empathy in the workplace. However, AI also poses significant challenges when it comes to the speed and complexity of the crisis that these systems could cause and how communicators need to...
Confident Communicator: Critical Moments: The New Mindset of Reputation Management
According to this week’s guest, a company owns its brand; the public owns its reputation. Crisis communications expert Bill Coletti reveals how to build reputational excellence by meeting the needs and expectations of the public. We discuss his various strategies for companies to work their way through a crisis. Bonus — Bill offers a phenomenal crisis...
Excellent Executive Coaching: Critical Crisis Moments
Bill Coletti is interviewed by Dr. Katrina Burrus, MCC and discusses the following: How do you determine a crisis situation? How can a leader prepare for a crisis situation that could jeopardize his/her career? When a leader shows up unprepared for a crisis, what can they do? What is a crisis vs. critical moment vs. a difficult business issue? What are the...
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.