Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
The Industrial Talk Podcast
In this week’s Industrial Talk Podcast, we’re talking to Bill Coletti, CEO at Kith.co about “Crisis Management and the Need for better Communications in your Crisis Situation”. Get the answers to your “Crisis Management” questions along with Bill’s unique insight on the “How” on this Industrial Talk interview!
Social Risk: An Emerging Threat to Reputation
We have long thought about risk as falling definitively into one of three categories: Strategic, Preventable, and External. Organizations tend to understand the impact these kinds of risks have on their operations and are pretty adept at mitigating them and responding...
Creating Positive University Reputation During Crises
Over the past six months, most institutions have managed to pivot their operations to deal with the pandemic. However, there probably will be more mergers in the future due to enrollment declines this year along with the upcoming enrollment cliff.
Mastering Risk Management
This episode highlights the critical need to manage a crisis. Whilst you hope to never need it, you must prepare for one regardless. My guest, Bill Coletti, helps organizations think through what they need to do to be prepared.
Manage Smarter: Coronavirus Crisis Communications
Join hosts Audrey Strong and C. Lee Smith as they speak with Kith founder Bill Coletti on Crisis Communications in the current pandemic.
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Growth Experts: How to Handle a Customer Data Breach
During our interview we discuss the following and more: - Why it is critical for businesses to manage their reputations both online and offline. - We talk about the risk of a data breach and how it could negatively impact your business. - Strategies on how to effectively manage a data breach crisis. - The debate about apologizing vs not apologizing to...
Effective risk managers need good storytellers
Critical takeaways A large part of what we do at Kith involves reputation risk management but we often see Communications teams excluded from the risk management process. Communications is the only part of the business that can adequately share the risk story. They are also key to understanding what is taking place outside an organization. Ensure that...
Culture is king (as long as it’s a positive one)
Critical takeaways We firmly believe that the key differentiator in a crisis is speed which is a combination of well-understood core values and a clear chain of command. However, a negative or toxic culture can still lead to a speedy response which will only make matters worse. Focus on building a strong, positive culture first. Without this, nothing else...
Kith CReD Snapshot: Is your team crisis ready?
We at Kith are excited to tell you about a new tool that we have developed to help organizations get a better handle on their own crisis readiness: the Kith CReD Snapshot (launched July 25, 2019). CReD stands for Crisis Readiness Diagnostic, but it also takes a cue from the slang word “cred,” which is short for “credibility.” When reputations are at stake...
Krulak’s Law: Managing your frontline risks
Critical takeaways Organizations have to decentralize to be successful but this poses challenges and can create additional risks to the business. These risks can be reduced significantly by empowering, trusting and educating front-line employees. Front-line employees will have the majority of client-facing time so they must be considered in the comms...
Grace: Can you have it in a crisis?
Critical takeaways Discussions around crisis usually employ metaphors for conflict but grace is also a powerful concept. The five elements of grace - generosity, respect, action, compassion, and energy - can guide our behavior in a crisis. Approaching a crisis with grace helps us maintain a values-driven, honorable path. Very often, talk about...
Voice of Influence: How to Manage Your Reputation in Times of Crisis with Bill Coletti
In this episode, we discuss what reputation management is and what it looks like when Bill helps companies achieve it, the four A’s of reputation management, some of the main mistakes companies make when they attempt to manage their reputation or they enter a reputation crisis, the role transparency plays in managing a reputation crisis, the three common...
Leading Through Uncertainty: Bill Coletti on reputation management and crisis communication
In this podcast, Bill Coletti shares his experience of staying grounded under pressure in a crisis and being confident of the way forward in moments of extreme uncertainty that a personal or professional crisis brings. There is much to learn from him about how we create clarity and certainty in moments of extreme uncertainty. LISTEN NOW
Dov Baron’s Leadership & Loyalty Show: Turning Critical Moments into Powerful Transformation with Bill Coletti
Mike Tyson famously said: "Everyone has a plan until they get punched in the face." On this episode we’ll talk about: How leaders show up in a crisis, and what you can do when your reputation get’s punched in the face. Losing your Reputation can be like losing your virginity. Once it’s gone it’s going to be very difficult (if not impossible) to get it...
On-Demand Webinar: Measuring Crisis Readiness: Do You Know Where You Stand?
Wouldn't you like to know where you stand, before a crisis hits? Too many organizations wait for a crisis to occur before they know if they are ready to respond to one. “We were not as prepared as we should have been” is a fairly common refrain we hear once the dust settles. Organizations that are prepared and ready to respond have a greater chance of...
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.