Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
The Cost of Cri$i$
“What does a crisis cost?” I’ve been asked that question a few times. Disappointingly, my answer invariably is, “It depends.” Part of the answer depends on the specific aspects of the crisis and the company going through it, but much more rests on the definition of...
Trust as a KPI
Fortune magazine has recently launched a newsletter focused entirely on trust. They are framing it as “trust is the new KPI”. Just in case you’ve been living under a corporate rock, KPI stands for Key Performance Indicator. The Trust Factor is a “weekly guide to...
Don’t Become the Woking Dead
Bud Light. Disney. Mars Wrigley. Dilbert. The Super Mario Bros movie. Victoria’s Secret. Utah’s proposed new state flag. BlackRock. The U.S. military. Legos. Jack Daniels. Even Chick-fil-A. Accusations of “wokeness” have been flung far and wide so far in 2023. Is your...
There Is Going To Be Another Bud Light. Are You Next?
It’s not often that a brand can anger all sides of the political spectrum and take a financial hit but Bud Light managed to do that last week. And there has been a tremendous amount of analysis of the roots of the controversy as well as the response. Some have called...
Three Lessons from FTX’s Collapse for Crisis Leaders
The dust from the wreckage of FTX’s collapse doesn’t have time to settle before it’s stirred up again. The latest revelation – that one of the world’s most “admired” cryptocurrency exchanges was comically terrible at both IT security (the “crypto” part) and tracking...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Better Than Before: Bill Coletti on Responding to Crisis
In this episode, Tony Richards interviews Bill Coletti, a reputation management expert, about his COVID-19 Crisis Communications Playbook.
Money Savage: Crisis Communications with Bill Coletti
The challenges leaders and organizations face in communicating with the public in difficult times, why it’s so hard to get right, the key areas to focus on, and how to get started.
Social Risk: When the Protest Comes to You
Whether or not your organization takes a stand on any particular issue, protests may still come to you.
Pressured to Speak? Consider These Four Things First
When it comes to social risk, saying the wrong thing fast is more damaging than saying the right thing slowly.
Then Came the Lawyers
We know that the lawyers are getting ready to come. Now is the time to think about our rules of engagement.
SalesPOP: How To Manage a Company’s Reputation In a Crisis with Bill Coletti
Companies usually struggle to manage their reputation during the crisis. The key is to make smart moves to benefit the ones that matter the most to the company. In this Expert Insight interview, Bill Coletti discusses how to manage a company’s reputation in a crisis like this one. Bill Coletti is a professional development expert with more than 25 years of...
Consistency and Innovation – You Need Both
As communicators, when it comes to risk, we need to be innovative while consistently assessing and mitigating it.
Get Back on Plan Now for a Better 2021
It’s going to be important for organizations to figure out the next big thing. Launch it, lead it, push it through, and make it happen. That’s what people will be looking for.
Bust Through Silos, Even During COVID
Instilling new behaviors and patterns is easiest when the old ones aren’t functioning. So use this time to get those great plans back in place and bust through those silos.
Scaling Your CEO for Better Crisis Response
CEOs either rise or stumble during a crisis. It often comes down to what they focus on.
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.