Crisis Leadership

Insights into crisis leadership, reputation and readiness

Crisis Leadership

Scaling Your CEO for Better Crisis Response

Scaling Your CEO for Better Crisis Response

At Kith, we have seen CEOs rise during a crisis and we have seen others stumble. The difference often comes down to what they focus on during the crisis at hand.  As your most senior leader, a CEO can be one of the most important assets your organization can deploy when responding to a crisis....

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How to Dig Out of a Mess of Your Own Creation

How to Dig Out of a Mess of Your Own Creation

The headlines were unsettling, not shocking at first. But when UnitedHealth, the healthcare behemoth responsible for processing 50 percent of all US patient medical claims annually, revealed it was the victim of a ransomware attack described as “the most serious incident leveled against a US...

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When a Publicity Stunt Backfires

When a Publicity Stunt Backfires

There are times (April Fool’s Day, I’m looking at you) when a company decides to pull a publicity stunt to see how big a splash they can make. They engage in intentional misrepresentation – of their business’ product, service, or brand – pushed out as a cheeky, hardy-har-har prank. Sometimes the...

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Are You Warm Blooded or Cold Blooded?

Are You Warm Blooded or Cold Blooded?

At Kith, we often say that a crisis does not develop your leadership skills – it reveals them. It also reveals what type of creature you are: warm blooded or cold blooded.  Now, obviously, humans are warm blooded as a matter of biology, so what we’re really asking you to consider is more about...

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Don’t Stumble over Something behind You

Don’t Stumble over Something behind You

These words are frequently attributed to the Ancient Roman stoic Seneca the Younger. They still ring true 2,000 years later. When it comes to managing a crisis, they are both a warning and a reason for leadership to move forward. Speed is the single most important difference between good and great...

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Then Came the Lawyers …

Then Came the Lawyers …

I still chuckle and roll my eyes when the latest prescription drug ad says, “Don’t take Wonderdrug if you're allergic to it.” Well, duh.  Welcome to the disclaimer pantheon compelling us to write “Caution: Hot” on coffee cups. “Do not attempt” accompanies any example of off-road driving a car is...

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What Makes a Successful Crisis Simulation

What Makes a Successful Crisis Simulation

“Practice makes perfect,” the saying goes. When it comes to crisis management, “practice makes prepared.” Periodic crisis exercises help teams build muscle memory, remember their crisis response plans, and identify gaps in that plan, the skill set, or the people responsible for executing it. Far...

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The Value of Saying I’m Sorry … from a Canadian

The Value of Saying I’m Sorry … from a Canadian

If you’ve spoken to me for more than five minutes, you know I’m Canadian – also American – but I was Canadian first and very proud of it. Every stereotype of Canadians includes that we like to say sorry: to each other, visitors, inanimate objects, and so on. Move away for a while and you’ll...

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Winning An Argument with Crazy

Winning An Argument with Crazy

Let’s be clear. You can’t win an argument against Crazy.  Once rightfully relegated to the lunatic fringe, Crazy abounds today – it is everywhere. Crazy is encouraged, fanned, inflamed, and carried to new converts by the magnifying lens that is social media. Sadly, organizations that value their...

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Daily Harvest Needs To Be a Lesson for All Startups

Daily Harvest Needs To Be a Lesson for All Startups

Have you stuck to your New Year’s resolutions? I didn’t make any this year. Instead, I built a plan that will build on small changes throughout the year. January has been a focus on slowing down. But even with my change of thought, it was pretty hard to ignore the barrage of ads about weight loss,...

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Are you ready for a crisis?

Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!