Did summer seem long? It did to crisis managers. Between Memorial Day and Labor Day, at least 12 organizations faced significant reputational events. But these weren’t simply “PR crises.” Good Good Golf and Callaway lost a partnership, retail distribution, a television program, a PGA Tour...
You cannot rush the things that produce the best outcomes. A Super Bowl–winning team is not built in a single practice, sourdough bread cannot rise in an hour, and consumer trust can take months and years to earn (and keep). The same is true for strategic thinking — especially when it comes to...
* We’re foregoing any puns this month with the serious topic. Nestlé and Danone are facing scrutiny following widespread recalls of infant formula products due to the presence of cereulide, a toxin that can cause vomiting and diarrhea and poses particular risks for infants. There have been 144...
Hockey is having a moment. Between Olympic excitement and controversy (which we’re not touching), the success of the PWHL and the buzz around the television show Heated Rivalry, the sport is lighting up the scoreboard. (Remember, this is not a pun free zone!) So why did the NHL hand critics the...
As a new year begins, most of us are thinking about personal goals and ways to hit the ground running, whether it’s finally tackling that pile of unread books, decluttering the basement once and for all, or flossing daily to silence the dentist’s scolding. But businesses need resolutions too, and...
Simulations are one of the most effective ways to prepare your organization for a crisis. They build readiness, clarify roles, strengthen relationships, and help teams respond with speed and confidence when it matters most. As a crisis communicator, you already know this. But getting your...
Like my Kith colleagues, I cut my proverbial teeth in politics. Not as a candidate, but as a campaign staffer and, later, political consultant. Campaigns are great places to train for reputation management and crisis communications because everything is a crisis. The latest mud your opponent threw...
Many of us found ourselves abruptly working from home during the Covid pandemic. For some, a return to the office did not occur for months or even years. If you were one such person, you may recall the cognitive dissonance you experienced when you found it exactly as it was the day before you...
Let’s talk about precision. In a crisis, speed is critical ... but speed without clarity and accuracy is just noise. When you’ve taken the time to get to know your stakeholders, you understand where they get their information. Even if you just know the age range, you can understand which social...
Demonstrating that no industry is immune to controversy – and highlighting the need for solid risk mitigation strategies – a shocking scandal has just rocked the HR tech sector. Rippling, a company specializing in workforce management, has taken legal action against its rival Deel, accusing it of...
It's a paper moon: it only works if you believe in it How many of you have read the Meta tell-all, Careless People? This book has been on the New York Times best seller list since its release and is continuing to sell well. The book was authored by Facebook’s former director of global public...
I’m in the process of prepping a global crisis simulation for a multinational corporation. The other day, our brilliant client lead came to me and said “I can’t believe I’m bringing this up, but we need to add a Canada component. For the first time, we have to worry about the differences between...
Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!