Bill

Critical takeaways Being brought into an organization to advise often creates tension with the incumbents. Consultants with an overbearing attitude will only alienate the incumbent more.   A positive, supportive attitude will drive greater engagement and commitment from the people you are supporting. Look at things from their perspective and act with compassion, thoughtfulness, and grace … Read more

Critical takeaways Being properly rested is key to peak performance but this is often overlooked in a crisis. Rest in a natural disaster is of even greater importance when many of the responders themselves have also been affected by the situation. Schedule watch or duty periods to ensure that responders are properly rested so that … Read more

Critical Take-Aways Authority is required to see any initiative through in an organization whether that is leading crisis response or beginning the journey to reputation resilience. Authority is initially granted but then must be earned to see the initiative through.   Ensure you have the necessary permissions and granted authority in place at the outset and … Read more

Critical takeaways Reefing is a term in sailing for reducing the amount of sail exposed in a storm to help you maintain control of your boat. However, reefing too much may cause the vessel to stop moving altogether.  Businesses facing a critical moment need to ‘reef’ their activities to avoid becoming overwhelmed by the critical … Read more

Critical Takeaways Critical moments and crises transform organizations and that requires CEOs and executives to adapt to a new normal. This change takes time and requires a transition period while you simultaneously manage routine operations and the after-effects of the crisis. The key thing is to accept and embrace the new normal, not to ignore … Read more

  Is your organization truly prepared to mitigate reputational risks? Organizations that meet regularly and create an enterprise-wide view of reputation impacting risks are much more effective at managing a crisis and can sometimes avoid them entirely. In this month’s on-demand webinar, Reputation Management Councils: A High Impact Approach to Crisis Readiness, Kith’s CEO Bill … Read more

Critical Takeaways A recent Kith post urged organizations to transform in order to become risk resilient, rather than just taking small, incremental steps improving what’s already in place. Some readers felt that this was unrealistic and wondered if taking small steps would still generate improvement. Any small improvement is worthwhile and transformation itself begins with … Read more

Critical takeaways It’s normal to want to move on once a crisis recedes but this is when CEOs and Boards need to learn the lessons from the crisis to improve their resilience. Skills gaps should be closed and technical mastery sought but businesses should also be reevaluating their risks to make sure they are properly … Read more

Critical takeaways Litigation is a fact of life for businesses so it is often a matter of when, not if, you get sued. Businesses are still often unprepared for this, compounding the challenges of litigation. Although complex, litigation is still a process and one that communications teams can prepare for. These steps will help communications … Read more