Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
Give comms a seat at the table
COVID changed so many of our lives in dramatic and also small ways. For me, one was watching TV. I’ve never been a huge TV person so I’ve been fortunate to have great programs to watch as I focused on sticking close to home. The other night I started to watch a show...
Breaking the Crisis Wheel
Like my Kith colleagues, I cut my proverbial teeth in politics. Not as a candidate, but as a campaign staffer and, later, a political consultant. Campaigns are great places to train for reputation management and crisis communications because everything is a crisis....
Politics is coming for you
Have you ever stood at the grocery store trying to decide which pasta to buy and thought about the CEO of one pasta company making a political statement? You remember you didn’t appreciate what she said, but you really prefer how that pasta cooks. Or maybe you agreed...
You Aren’t Crying Wolf
Have you ever wondered why some people are always worrying about the next step down the road and others just wait for the problem to happen before dealing with a big mess? This was the source of a discussion I recently had with a friend who, like me, honed his skills...
Trust and Crisis Confidence
I bet you remember doing fire drills as a kid in school. Your teachers were trying mightily to get 25 fourth graders (if you are Canadian, grade fours) to follow the predetermined route, in a “calm and orderly fashion.” You would then proceed to your designated spot...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Manage Smarter: Coronavirus Crisis Communications
Join hosts Audrey Strong and C. Lee Smith as they speak with Kith founder Bill Coletti on Crisis Communications in the current pandemic.
Thankful in a Thankless Year
I’m thankful that so many strategic communicators and companies have recognized the critical importance of “always be communicating” with your audiences who matter most.
Hacking Humans: The Public’s Expectations are Changing
Converstation with Bill Coletti, crisis communications and reputation management expert at Kith, and author of the book Critical Moments: A New Mindset for Reputation Management.
Social Risk Webinar Recap
The public’s expectations of corporations and brands are higher, and writing a check to a cause or saying “that’s not our lane” won’t cut it anymore. Even a well-crafted statement is not enough. Actions must follow words.
Top Tips for Running Crisis Management Simulations
Crisis simulations are a sure fire way to build “muscle memory” of response and action that can be deployed during an actual crisis impacting you or your organization. We believe simulations are one of the most effective tools in a communication team’s toolbox. Here are some Top Tips for running your own crisis simulations.
Be Prepared for What Comes after Election Night
Election Day is next week. Tens of millions of Americans have already cast their ballots in states where early voting is permitted. Tens of millions more will vote on Tuesday in their local polling place. Most years, elections just kind of happen. People vote, wait for results to be announced, celebrate or not, and go on with their lives the next day. The 2020 election will not follow that script, and high levels of anxiety will last for a while.
The Marketing Expedition: Crisis Response and Reputation Management
In this episode, Tony Richards interviews Bill Coletti, a reputation management expert, about his COVID-19 Crisis Communications Playbook.
Beyond a Crisis – Better Helping You to Prepare and Avoid the Worst
We believe it shouldn’t require a disaster to formulate your defensive position and build a more resilient reputation. Here’s how we help our clients simultaneously prepare for the unexpected and avoid them all together.
Take It Easy: Bad Things Happen to Even the Best Prepared Communicators
Bad things sometimes happen to the most prepared, best informed and experienced communicators. Here’s how to handle it.
Find Time for Strategic Thinking
Communications leaders are being pulled in many directions here are some tips to ensure you make time for strategic thinking.
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.