Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
Great Disruption, the Sequel
Recently, I was speaking with a client in the early stages of bringing the majority of their remote workforce back to the office. He said something that resonated with me and probably would with other strategic communicators: the “pandemic has leveled the playing...
Understanding yourself and your mental committee
Critical takeawaysIn any situation, particularly a crisis, showing up as your best self is key to success. In order to do that, you need to understand yourself.There are many tools to help you identify your key ‘parts,’ but the model we like is based on the internal...
The Business Power Hour with Deb Krier
When relationships are critical to your business, your reputation is one of the most important assets you manage. In today’s podcast, we’re joined by Bill Coletti - a highly experienced and sought-after reputation management strategist and speaker. Get ready for a...
Crafting the Perfect Crisis Simulation
Crisis simulations are, in our opinion, truly the best way to train and evaluate your team when it comes to crisis readiness. And with the right recipe, you can create a crowd-pleasing simulation that will leave your team well-prepared for when a crisis strikes.
The Best Approach to Crisis
I was asked a really good question on a podcast, and I thought I’d share it with you. Because there is sort of this ongoing debate about if it is better to be creative or authentic during a crisis response.
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Communicators, Reputation Managers, …Fear Busters
Critical takeaway One of the first services Kith provides to any client is fear-busting: helping acknowledge and overcome their fears. Once fear is out of the way, we can all get to work on the real problem. A typical call to Kith begins one of three ways. "We just learned from our operations team that [terrible event] just happened. We...
Growth Experts: How to Handle a Customer Data Breach
During our interview we discuss the following and more: - Why it is critical for businesses to manage their reputations both online and offline. - We talk about the risk of a data breach and how it could negatively impact your business. - Strategies on how to effectively manage a data breach crisis. - The debate about apologizing vs not apologizing to...
Effective risk managers need good storytellers
Critical takeaways A large part of what we do at Kith involves reputation risk management but we often see Communications teams excluded from the risk management process. Communications is the only part of the business that can adequately share the risk story. They are also key to understanding what is taking place outside an organization. Ensure that...
Culture is king (as long as it’s a positive one)
Critical takeaways We firmly believe that the key differentiator in a crisis is speed which is a combination of well-understood core values and a clear chain of command. However, a negative or toxic culture can still lead to a speedy response which will only make matters worse. Focus on building a strong, positive culture first. Without this, nothing else...
Kith CReD Snapshot: Is your team crisis ready?
We at Kith are excited to tell you about a new tool that we have developed to help organizations get a better handle on their own crisis readiness: the Kith CReD Snapshot (launched July 25, 2019). CReD stands for Crisis Readiness Diagnostic, but it also takes a cue from the slang word “cred,” which is short for “credibility.” When reputations are at stake...
Krulak’s Law: Managing your frontline risks
Critical takeaways Organizations have to decentralize to be successful but this poses challenges and can create additional risks to the business. These risks can be reduced significantly by empowering, trusting and educating front-line employees. Front-line employees will have the majority of client-facing time so they must be considered in the comms...
Grace: Can you have it in a crisis?
Critical takeaways Discussions around crisis usually employ metaphors for conflict but grace is also a powerful concept. The five elements of grace - generosity, respect, action, compassion, and energy - can guide our behavior in a crisis. Approaching a crisis with grace helps us maintain a values-driven, honorable path. Very often, talk about...
Voice of Influence: How to Manage Your Reputation in Times of Crisis with Bill Coletti
In this episode, we discuss what reputation management is and what it looks like when Bill helps companies achieve it, the four A’s of reputation management, some of the main mistakes companies make when they attempt to manage their reputation or they enter a reputation crisis, the role transparency plays in managing a reputation crisis, the three common...
Leading Through Uncertainty: Bill Coletti on reputation management and crisis communication
In this podcast, Bill Coletti shares his experience of staying grounded under pressure in a crisis and being confident of the way forward in moments of extreme uncertainty that a personal or professional crisis brings. There is much to learn from him about how we create clarity and certainty in moments of extreme uncertainty. LISTEN NOW
Dov Baron’s Leadership & Loyalty Show: Turning Critical Moments into Powerful Transformation with Bill Coletti
Mike Tyson famously said: "Everyone has a plan until they get punched in the face." On this episode we’ll talk about: How leaders show up in a crisis, and what you can do when your reputation get’s punched in the face. Losing your Reputation can be like losing your virginity. Once it’s gone it’s going to be very difficult (if not impossible) to get it...
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.