Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
Not All Gaps Are Created Equal: Process Gaps Versus Cultural Shortfalls
One of the real benefits we see with crisis simulations is that these work very well as gap analyses. After a simulation, it's easy to see the gap between your current state and your desired state. How well can you develop a plan and put that into action? How well do...
Brevity Takes Time but Builds Speed
Speed is critical to success in a crisis but speed alone isn’t the answer – you need speed that’s based on an understanding of your core values and chain of command. Speed for the sake of speed leads to mistakes, inaccuracies, and rambling responses that get you into deeper trouble, not help pull you out. Instead, take some time to be clear, accurate, and brief. It requires additional time but helps you speed up in the end.
Crises are not the time to learn on the job
Critical Takeaways The Crucible of Crisis doesn't develop your skillset, it reveals it. Your strengths and weaknesses are exposed and magnified: great leaders excel while weak ones stumble. This is counter to the idea that the unique circumstances of a crisis will...
Sharing the bad news: don’t be afraid of being called Chicken Little
Sharing the bad news: don't be afraid of being called Chicken Little Critical Takeaways Sharing bad news, and warning of impending danger, is a necessary part of being a crisis communicator. These warnings don’t always play out leading some people to worry that they...
Going From Bad To Worse: How To Overcome System Failure During A Crisis
Going From Bad To Worse: How To Overcome System Failure During A Crisis Critical takeaways Things go wrong and, in a crisis when things are already going wrong, it's dangerous to assume that everything - and everyone - you need will be available and working. Instead,...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Wayfinding Growth:Reputation Management and Growth with Bill Coletti
Why be like most companies and ignore reputation management until you're in crisis mode. Learn how reputation management affects growth with Bill Coletti. LISTEN NOW
Crisis and purpose: Giving corporations permission to do what’s right
Critical takeaways The US Business Roundtable recently stated that in addition to creating value for shareholders, companies also have a responsibility to create value for society. Kith believes that this is the right thing to do for society but that this also benefits companies as far as their crisis readiness is concerned. A clearer social purpose will...
Inside Influence Podcast with Julie Masters: Bill Coletti, Critical Moments
In today’s conversation with Bill Coletti talked about: Crisis EQ – what it is, why it’s vital and how – like any other muscle – it takes training How to get unstuck when a crisis first starts to unfold – when everyone is in flight or fight and you can feel the panic starting to spread Why most of us either ‘passively engage’ or over react when there’s an...
Inside Influence Podcast: Critical Moments
In today’s conversation with Bill we talked about: Crisis EQ – what it is, why it’s vital and how – like any other muscle – it takes training How to get unstuck when a crisis first starts to unfold – when everyone is in flight or fight and you can feel the panic starting to spread Why most of us either ‘passively engage’ or over react when there’s an issue...
Controlling a crisis starts from within you: Are you ready?
Exceptional communicators exercise greater control inside. This understanding and control of what goes on inside them and their organizations is what allows them to be effective – often exceptional – counselors, advisors, and leaders when it is time for them to step up.
On Demand Webinar: Transforming into Reputation Resilience – Your Roadmap
You own your brand, the public owns your reputation. Too often companies are narrowly focused on planning for or responding to a crisis. Some companies spend resources on ERM systems to track and monitor their operational risks. However, they rarely spend time outside of a crisis situation understanding how their known risks could impact their reputation...
Accelerate Your Business Growth: How to Prepare For A Crisis
Bill Coletti joins us to share how to prep your company and employees for a crisis, even if one never happens. If you are prepared for a crisis, the fallout won't be as bad, if there is fallout. Every company should be prepared for a crisis, big or small, in order to keep its positive reputation with the community. Bill Coletti, CEO, and Founder of Kith,...
Communicators, Reputation Managers, …Fear Busters
Critical takeaway One of the first services Kith provides to any client is fear-busting: helping acknowledge and overcome their fears. Once fear is out of the way, we can all get to work on the real problem. A typical call to Kith begins one of three ways. "We just learned from our operations team that [terrible event] just happened. We...
Growth Experts: How to Handle a Customer Data Breach
During our interview we discuss the following and more: - Why it is critical for businesses to manage their reputations both online and offline. - We talk about the risk of a data breach and how it could negatively impact your business. - Strategies on how to effectively manage a data breach crisis. - The debate about apologizing vs not apologizing to...
Effective risk managers need good storytellers
Critical takeaways A large part of what we do at Kith involves reputation risk management but we often see Communications teams excluded from the risk management process. Communications is the only part of the business that can adequately share the risk story. They are also key to understanding what is taking place outside an organization. Ensure that...
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.