Growth Experts: How to Handle a Customer Data Breach

August 20, 2019

During our interview we discuss the following and more:

– Why it is critical for businesses to manage their reputations both online and offline.

– We talk about the risk of a data breach and how it could negatively impact your business.

– Strategies on how to effectively manage a data breach crisis.

– The debate about apologizing vs not apologizing to customers if/when a data breach happens.

– Why companies need to think about RISK in terms of 3 different types


Filed under: Podcasts


Bill is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns.