Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
Not All Gaps Are Created Equal: Process Gaps Versus Cultural Shortfalls
One of the real benefits we see with crisis simulations is that these work very well as gap analyses. After a simulation, it's easy to see the gap between your current state and your desired state. How well can you develop a plan and put that into action? How well do...
Brevity Takes Time but Builds Speed
Speed is critical to success in a crisis but speed alone isn’t the answer – you need speed that’s based on an understanding of your core values and chain of command. Speed for the sake of speed leads to mistakes, inaccuracies, and rambling responses that get you into deeper trouble, not help pull you out. Instead, take some time to be clear, accurate, and brief. It requires additional time but helps you speed up in the end.
Crises are not the time to learn on the job
Critical Takeaways The Crucible of Crisis doesn't develop your skillset, it reveals it. Your strengths and weaknesses are exposed and magnified: great leaders excel while weak ones stumble. This is counter to the idea that the unique circumstances of a crisis will...
Sharing the bad news: don’t be afraid of being called Chicken Little
Sharing the bad news: don't be afraid of being called Chicken Little Critical Takeaways Sharing bad news, and warning of impending danger, is a necessary part of being a crisis communicator. These warnings don’t always play out leading some people to worry that they...
Going From Bad To Worse: How To Overcome System Failure During A Crisis
Going From Bad To Worse: How To Overcome System Failure During A Crisis Critical takeaways Things go wrong and, in a crisis when things are already going wrong, it's dangerous to assume that everything - and everyone - you need will be available and working. Instead,...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Confident Communicator: Critical Moments: The New Mindset of Reputation Management
According to this week’s guest, a company owns its brand; the public owns its reputation. Crisis communications expert Bill Coletti reveals how to build reputational excellence by meeting the needs and expectations of the public. We discuss his various strategies for companies to work their way through a crisis. Bonus — Bill offers a phenomenal crisis...
Excellent Executive Coaching: Critical Crisis Moments
Bill Coletti is interviewed by Dr. Katrina Burrus, MCC and discusses the following: How do you determine a crisis situation? How can a leader prepare for a crisis situation that could jeopardize his/her career? When a leader shows up unprepared for a crisis, what can they do? What is a crisis vs. critical moment vs. a difficult business issue? What are the...
What to Say When You Have Nothing to Say: Writing a Holding Statement
Holding statements are pre-prepared statements that can be adapted to the situation and issued in a very short period of time, even if many facts are still unclear.
The Thought Leader Revolution: How to Handle a Reputation Crisis
Reputation and integrity crisis. If that happens, what will you do? Today’s guest believes that while not all crises can be avoided, your reputation can be managed with an empowering, strategic framework intended to positively maintain your persona before the disaster occurs. Bill Coletti is a crisis communications and reputation management expert with...
Escaping a crisis isn’t enough, reputation resilience requires transformation
Critical takeaways Corporate crises disrupt plans and strategies and divert attention away from what companies want to do. Disruption can be a negative, destructive force, but it also provides an opportunity to transform and improve an organization. Surviving the crisis is crucial, but real success and resilience comes from using the crisis to drive...
Wayfinding Growth:Reputation Management and Growth with Bill Coletti
Why be like most companies and ignore reputation management until you're in crisis mode. Learn how reputation management affects growth with Bill Coletti. LISTEN NOW
Crisis and purpose: Giving corporations permission to do what’s right
Critical takeaways The US Business Roundtable recently stated that in addition to creating value for shareholders, companies also have a responsibility to create value for society. Kith believes that this is the right thing to do for society but that this also benefits companies as far as their crisis readiness is concerned. A clearer social purpose will...
Inside Influence Podcast with Julie Masters: Bill Coletti, Critical Moments
In today’s conversation with Bill Coletti talked about: Crisis EQ – what it is, why it’s vital and how – like any other muscle – it takes training How to get unstuck when a crisis first starts to unfold – when everyone is in flight or fight and you can feel the panic starting to spread Why most of us either ‘passively engage’ or over react when there’s an...
Inside Influence Podcast: Critical Moments
In today’s conversation with Bill we talked about: Crisis EQ – what it is, why it’s vital and how – like any other muscle – it takes training How to get unstuck when a crisis first starts to unfold – when everyone is in flight or fight and you can feel the panic starting to spread Why most of us either ‘passively engage’ or over react when there’s an issue...
Controlling a crisis starts from within you: Are you ready?
Exceptional communicators exercise greater control inside. This understanding and control of what goes on inside them and their organizations is what allows them to be effective – often exceptional – counselors, advisors, and leaders when it is time for them to step up.
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.