Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
Who matters most in a crisis?
Main article Critical Takeaways: In Corporate Communications and Public Relations, the word stakeholders is a fancy way to define those that matter most to an organization. We at Kith put these people into three categories: Communities, Customers, and Critics At a...
How to maximize the learning benefits of your simulation
Critical Takeaways: Conducting training or an exercise without learning from the experience is a waste of resources, time, and attention. You need a process to capture these learnings and to put these into an action plan. Start with an immediate 'hot' debrief with...
The seeds of a successful simulation are sown early
Critical Takeaways A great simulation depends on thorough preparation, and that includes preparing the participants and yourself. Start by taking care of the basic administration. Otherwise, you'll get off to a bad start before the exercise even begins. Use your SMART...
Getting to yes: persuading your executives to buy-into a simulation
Getting to yes: persuading your executives to buy-into a simulation Critical takeaways Simulations and training are excellent ways to prepare your organization for a crisis but their benefit might not be evident to your leadership. We've found that a needs-driven...
Get SMART about your crisis training
Get SMART about your crisis training Critical takeaways Training without a clear objective often wastes time, resources and money. Instead, have a clear sense of the gaps that you face in your crisis readiness program and where you need to see change. Then use SMART...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Manage to Win: How to Manage Your Company’s Reputation, with Bill Coletti
Bill Coletti is a reputation management expert. In this episode he shares how to manage your personal and business reputation before, during, and after a crisis. LISTEN HERE
After the crisis, what comes next: a primer for boards and CEOs
Critical takeaways It’s normal to want to move on once a crisis recedes but this is when CEOs and Boards need to learn the lessons from the crisis to improve their resilience. Skills gaps should be closed and technical mastery sought but businesses should also be reevaluating their risks to make sure they are properly prepared. Technical mastery and...
What To Expect When You’re Expecting: Preparing for Litigation
Critical takeaways Litigation is a fact of life for businesses so it is often a matter of when, not if, you get sued. Businesses are still often unprepared for this, compounding the challenges of litigation. Although complex, litigation is still a process and one that communications teams can prepare for. These steps will help communications teams develop...
Leveraging Thought Leadership With Peter Winick – Episode 162 – Bill Coletti
Bill walks us through his initial motivation for writing Critical Moments, and talks about his expectations about (and journey through) book publishing. We chat about how books can open doors for your business, and how Bill turned a year’s worth of webinars into a foundation for Critical Moments – as well as his decision to seek help with the writing...
Crisis and AI: what happens when “the computer did it”
Critical takeaways Artificial Intelligence (AI) offers significant opportunities for crisis communicators and AI is likely to increase the need for communication and empathy in the workplace. However, AI also poses significant challenges when it comes to the speed and complexity of the crisis that these systems could cause and how communicators need to...
Confident Communicator: Critical Moments: The New Mindset of Reputation Management
According to this week’s guest, a company owns its brand; the public owns its reputation. Crisis communications expert Bill Coletti reveals how to build reputational excellence by meeting the needs and expectations of the public. We discuss his various strategies for companies to work their way through a crisis. Bonus — Bill offers a phenomenal crisis...
Excellent Executive Coaching: Critical Crisis Moments
Bill Coletti is interviewed by Dr. Katrina Burrus, MCC and discusses the following: How do you determine a crisis situation? How can a leader prepare for a crisis situation that could jeopardize his/her career? When a leader shows up unprepared for a crisis, what can they do? What is a crisis vs. critical moment vs. a difficult business issue? What are the...
What to Say When You Have Nothing to Say: Writing a Holding Statement
Holding statements are pre-prepared statements that can be adapted to the situation and issued in a very short period of time, even if many facts are still unclear.
The Thought Leader Revolution: How to Handle a Reputation Crisis
Reputation and integrity crisis. If that happens, what will you do? Today’s guest believes that while not all crises can be avoided, your reputation can be managed with an empowering, strategic framework intended to positively maintain your persona before the disaster occurs. Bill Coletti is a crisis communications and reputation management expert with...
Escaping a crisis isn’t enough, reputation resilience requires transformation
Critical takeaways Corporate crises disrupt plans and strategies and divert attention away from what companies want to do. Disruption can be a negative, destructive force, but it also provides an opportunity to transform and improve an organization. Surviving the crisis is crucial, but real success and resilience comes from using the crisis to drive...
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.