Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
Meet Your Maker(s): How Communicators Can Work With Operations
Critical Takeaways The two fundamental roles in American corporations are makers - such as operations - and sellers - like communications. It's essential to maintain a direct linkage between the two as they work better together. When working with operations,...
Who matters most in a crisis?
Main article Critical Takeaways: In Corporate Communications and Public Relations, the word stakeholders is a fancy way to define those that matter most to an organization. We at Kith put these people into three categories: Communities, Customers, and Critics At a...
How to maximize the learning benefits of your simulation
Critical Takeaways: Conducting training or an exercise without learning from the experience is a waste of resources, time, and attention. You need a process to capture these learnings and to put these into an action plan. Start with an immediate 'hot' debrief with...
The seeds of a successful simulation are sown early
Critical Takeaways A great simulation depends on thorough preparation, and that includes preparing the participants and yourself. Start by taking care of the basic administration. Otherwise, you'll get off to a bad start before the exercise even begins. Use your SMART...
Getting to yes: persuading your executives to buy-into a simulation
Getting to yes: persuading your executives to buy-into a simulation Critical takeaways Simulations and training are excellent ways to prepare your organization for a crisis but their benefit might not be evident to your leadership. We've found that a needs-driven...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
When to reef: getting the balance right in a critical moment
Critical takeaways Reefing is a term in sailing for reducing the amount of sail exposed in a storm to help you maintain control of your boat. However, reefing too much may cause the vessel to stop moving altogether. Businesses facing a critical moment need to ‘reef’ their activities to avoid becoming overwhelmed by the critical moment while still...
After the Crisis: Adapting to your New Normal
Critical Takeaways Critical moments and crises transform organizations and that requires CEOs and executives to adapt to a new normal. This change takes time and requires a transition period while you simultaneously manage routine operations and the after-effects of the crisis. The key thing is to accept and embrace the new normal, not to ignore or try to...
Business Owners Radio: Why Reputation Management is the new competitive advantage
Bill Coletti, Founder and CEO of crisis communications and reputation management firm Kith, shares insights from his best-selling book Critical Moments: The New Mindset of Reputation Management. Learn the behaviors that help the most effective leaders... LISTEN NOW
Webinar: Reputation Management Councils: A High Impact Approach
https://www.youtube.com/watch?v=hcpp8aU_1Xw&t=140s Is your organization truly prepared to mitigate reputational risks? Organizations that meet regularly and create an enterprise-wide view of reputation impacting risks are much more effective at managing a crisis and can sometimes avoid them entirely. In this month’s on-demand webinar, Reputation...
Be Real Show Podcast :Bill Coletti gets REAL about Crisis
In this episode of the Be Real Show, Travis is joined by Bill Coletti, a reputation management expert, and they discuss what can happen to your business in crisis and the steps of what you should do first. They talk about the evolution of AI vs the need for critical thinking. LISTEN HERE
Getting to the Point: The Value of Quick Start Simulations
Immediately highlight the areas for attention to help organizations transform and become truly crisis resilient.
Active CEO Podcast: Bill Coletti Reputation Resilience And Transformation
On this episode of the active CEO Podcast, Craig Johns speaks with Bill Coletti about reputational resilience and transformation, crisis preparation, opportunities that arise from adversity, and the 7 Levers of Reputation from the book Critical Moments. We also delve into being involved in political campaigns and elections, Bills time in Bulgaria as CEO of...
“All-in” Bets Can Ruin Reputations
Critical Take-Aways All-in bets make for dramatic spectacles in poker, particularly when the player is risking everything on a bluff. People who have made mistakes might also double down on their denials and counter-attacks: they go all-in on the cover-up. This damages them more than the original charge when the truth comes out and drags others down with...
Breaking Bad News: Crisis tactics with reputation management expert Bill Coletti
It’s a special episode of Breaking Bad News as host Jeff Hahn welcomes crisis communications and reputation management expert Bill Coletti. Jeff talks to Bill about his recent book, Critical Moments, where he reveals how organizations can build reputational excellence by meeting the needs and expectations of the public. Jeff and Bill also look in depth at...
Vitamin Lead: Reputation Management with Bill Coletti
Vitamin Lead: Your healthy dose of leadership. Listen in as we interview Bill Coletti, Founder and CEO of Kith. His work revolves around preparing and advising companies for crisis situations and in how to improve reputation. Check out Bill's book and other resources at www.criticalmomentsbook.com LISTEN HERE
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.