Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
Why I Joined Kith
We were delighted to welcome Stephanie Craig on board to be our VP of Consulting this August. This is the first of a series of posts in which Stephanie reflects on her first 60 days, shares her thoughts on crises, and, in this case, explains why she left her own...
Why crisis leadership isn’t the same as crisis management (It’s way more)
A big mistake we see everywhere is thinking that experience in a role or time-served automatically makes you a leader in that space. This thinking mistakes the fundamental difference between management and leadership: one is focused on what needs to be done, whereas...
Meet Your Maker(s): How Communicators Can Work With Operations
Critical Takeaways The two fundamental roles in American corporations are makers - such as operations - and sellers - like communications. It's essential to maintain a direct linkage between the two as they work better together. When working with operations,...
Who matters most in a crisis?
Main article Critical Takeaways: In Corporate Communications and Public Relations, the word stakeholders is a fancy way to define those that matter most to an organization. We at Kith put these people into three categories: Communities, Customers, and Critics At a...
How to maximize the learning benefits of your simulation
Critical Takeaways: Conducting training or an exercise without learning from the experience is a waste of resources, time, and attention. You need a process to capture these learnings and to put these into an action plan. Start with an immediate 'hot' debrief with...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Life as Leadership: THE NEW MINDSET OF REPUTATION MANAGEMENT
On this episode Bill Coletti shares some of his insights on leadership and answers a series of questions to inspire action. LISTEN NOW
Authority: Granted and Earned
Critical Take-Aways Authority is required to see any initiative through in an organization whether that is leading crisis response or beginning the journey to reputation resilience. Authority is initially granted but then must be earned to see the initiative through. Ensure you have the necessary permissions and granted authority in place at the outset...
When to reef: getting the balance right in a critical moment
Critical takeaways Reefing is a term in sailing for reducing the amount of sail exposed in a storm to help you maintain control of your boat. However, reefing too much may cause the vessel to stop moving altogether. Businesses facing a critical moment need to ‘reef’ their activities to avoid becoming overwhelmed by the critical moment while still...
After the Crisis: Adapting to your New Normal
Critical Takeaways Critical moments and crises transform organizations and that requires CEOs and executives to adapt to a new normal. This change takes time and requires a transition period while you simultaneously manage routine operations and the after-effects of the crisis. The key thing is to accept and embrace the new normal, not to ignore or try to...
Business Owners Radio: Why Reputation Management is the new competitive advantage
Bill Coletti, Founder and CEO of crisis communications and reputation management firm Kith, shares insights from his best-selling book Critical Moments: The New Mindset of Reputation Management. Learn the behaviors that help the most effective leaders... LISTEN NOW
Webinar: Reputation Management Councils: A High Impact Approach
https://www.youtube.com/watch?v=hcpp8aU_1Xw&t=140s Is your organization truly prepared to mitigate reputational risks? Organizations that meet regularly and create an enterprise-wide view of reputation impacting risks are much more effective at managing a crisis and can sometimes avoid them entirely. In this month’s on-demand webinar, Reputation...
Be Real Show Podcast :Bill Coletti gets REAL about Crisis
In this episode of the Be Real Show, Travis is joined by Bill Coletti, a reputation management expert, and they discuss what can happen to your business in crisis and the steps of what you should do first. They talk about the evolution of AI vs the need for critical thinking. LISTEN HERE
Getting to the Point: The Value of Quick Start Simulations
Immediately highlight the areas for attention to help organizations transform and become truly crisis resilient.
Active CEO Podcast: Bill Coletti Reputation Resilience And Transformation
On this episode of the active CEO Podcast, Craig Johns speaks with Bill Coletti about reputational resilience and transformation, crisis preparation, opportunities that arise from adversity, and the 7 Levers of Reputation from the book Critical Moments. We also delve into being involved in political campaigns and elections, Bills time in Bulgaria as CEO of...
“All-in” Bets Can Ruin Reputations
Critical Take-Aways All-in bets make for dramatic spectacles in poker, particularly when the player is risking everything on a bluff. People who have made mistakes might also double down on their denials and counter-attacks: they go all-in on the cover-up. This damages them more than the original charge when the truth comes out and drags others down with...
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.