Crisis Leadership Blog

Insights and perspectives on being the lighthouse during a crisis.
In Crisis, Do You Need a Craftsperson or Mechanic?

In Crisis, Do You Need a Craftsperson or Mechanic?

There's an interesting article I read recently about the notion of how to master a craft, and I was thinking about it in the context of the way we manage crises. In the article, Julian Shapiro notes that becoming a craftsperson requires more focus on the process than...

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Don’t Just See, Observe: How to Prevent Blindspots

Don’t Just See, Observe: How to Prevent Blindspots

“You have not observed, and yet you have seen.” – Sherlock Holmes, A Scandal in Bohemia Pattern recognition is a superpower of strategic communicators. In the midst of a crisis, we have the ability to connect the dots out of a cacophony of signals, personalities and...

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Why You Need to Understand the Cost of Crisis

Why You Need to Understand the Cost of Crisis

What does it cost to replace a manufacturing plant? How about a flagship store? Fight a lawsuit? How much does it cost to restore your reputation?  These are often the questions we ask when asked why protecting your organization’s reputation is a worthwhile...

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By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.

More Recent Insights
People Processes: Bill Coletti – Kith
People Processes: Bill Coletti – Kith

On the People Processes Podcast, Rhamy Alejeal interviewed Bill Kith, a crisis management expert and they covered in depth communication strategies to help you navigate the COVID Crises internally. LISTEN HERE  

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What’s Next for Communicators re: COVID-19
What’s Next for Communicators re: COVID-19

On the first webinar in Kith's COVID-19 Communications Series, Bill Coletti and guest presenter Gerard Braud share their insights and top recommendations on "what's next" and what to do in this very uncertain phase between shutting down and re-opening for business. Specifically, they discuss:  Best practices for writing a good response statement  What to...

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Responding to the Coronavirus: Kith’s top six tips for effective response
Responding to the Coronavirus: Kith’s top six tips for effective response

We’ve been tracking the spread of the Coronavirus and the cases of COVID-19 around the world and here in the US as we imagine you have. There’s no doubt in our minds of the seriousness of this challenge to individuals, communities, organizations, and countries. We have spent a good bit of time this week and last on the phone with clients as they work...

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Beyond Deepwater Horizon: How BP has stopped saying sorry and is moving forward
Beyond Deepwater Horizon: How BP has stopped saying sorry and is moving forward

Critical Takeaways BP made a major announcement in February 2020 to become net carbon-neutral by 2050. This announcement signified the end of their somewhat unsuccessful efforts to rebuild their reputation after the Deepwater Horizon disaster of 2010. There is a time where every firm hit by a crisis will have to stop saying sorry but knowing when to do...

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The Company You Keep: The Reverse Halo Effect and What You Can Do About It
The Company You Keep: The Reverse Halo Effect and What You Can Do About It

Critical takeaways Companies often accept litigation based on the behavior of others but are unaware that the behavior and actions of their associates can also affect their reputation. This reverse halo effect means that your clients, suppliers, staff, and associates can all have a negative effect on your reputation, even if the link is tenuous.  Include...

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“A marketer walks into a crisis…”
“A marketer walks into a crisis…”

Critical takeaways Many organizations prioritize branding over communications. This makes sense when driving market share but leaves them vulnerable in a crisis. Marketers are often asked to fill the crisis communications role but this requires a fundamental shift in mindset and changing their focus from brand and revenue to reputation. Marketers in this...

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The Kith Method

Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.

Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.