Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
The Cost of Cri$i$
“What does a crisis cost?” I’ve been asked that question a few times. Disappointingly, my answer invariably is, “It depends.” Part of the answer depends on the specific aspects of the crisis and the company going through it, but much more rests on the definition of...
Trust as a KPI
Fortune magazine has recently launched a newsletter focused entirely on trust. They are framing it as “trust is the new KPI”. Just in case you’ve been living under a corporate rock, KPI stands for Key Performance Indicator. The Trust Factor is a “weekly guide to...
Don’t Become the Woking Dead
Bud Light. Disney. Mars Wrigley. Dilbert. The Super Mario Bros movie. Victoria’s Secret. Utah’s proposed new state flag. BlackRock. The U.S. military. Legos. Jack Daniels. Even Chick-fil-A. Accusations of “wokeness” have been flung far and wide so far in 2023. Is your...
There Is Going To Be Another Bud Light. Are You Next?
It’s not often that a brand can anger all sides of the political spectrum and take a financial hit but Bud Light managed to do that last week. And there has been a tremendous amount of analysis of the roots of the controversy as well as the response. Some have called...
Three Lessons from FTX’s Collapse for Crisis Leaders
The dust from the wreckage of FTX’s collapse doesn’t have time to settle before it’s stirred up again. The latest revelation – that one of the world’s most “admired” cryptocurrency exchanges was comically terrible at both IT security (the “crypto” part) and tracking...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Small is beautiful: the value of a small simulation
Small is beautiful Critical takeaways A large, incisive simulation is an excellent training vehicle to practice your crisis readiness and put your team through its paces in a realistic environment. But a sort, simple simulation - even discussing a specific topic with your team - will still add value and may be more appropriate in some cases. Apply the...
5 principles for effective crisis training
Critical takeaways "An ounce of prevention is worth a pound of cure" is particularly pertinent when it comes to crisis preparedness and training beforehand is essential. However, not all training is of equal value, and 'binging' your training once or twice a year isn't very effective and can even be detrimental. Instead, we advise using the five principles...
Great Disruption, the Sequel
Recently, I was speaking with a client in the early stages of bringing the majority of their remote workforce back to the office. He said something that resonated with me and probably would with other strategic communicators: the “pandemic has leveled the playing field” between employees who were always in the office and those who were always, or nearly...
Understanding yourself and your mental committee
Critical takeawaysIn any situation, particularly a crisis, showing up as your best self is key to success. In order to do that, you need to understand yourself.There are many tools to help you identify your key ‘parts,’ but the model we like is based on the internal family system (IFS), which we’ve adapted to include the idea of an internal committee.Spend...
The Business Power Hour with Deb Krier
When relationships are critical to your business, your reputation is one of the most important assets you manage. In today’s podcast, we’re joined by Bill Coletti - a highly experienced and sought-after reputation management strategist and speaker. Get ready for a deep dive session into the world of corporate crisis management. Listen Here!
Crafting the Perfect Crisis Simulation
Crisis simulations are, in our opinion, truly the best way to train and evaluate your team when it comes to crisis readiness. And with the right recipe, you can create a crowd-pleasing simulation that will leave your team well-prepared for when a crisis strikes.
The Best Approach to Crisis
I was asked a really good question on a podcast, and I thought I’d share it with you. Because there is sort of this ongoing debate about if it is better to be creative or authentic during a crisis response.
The Best Way to Handle Fear
When fear shows up for me I think of it like this… It is a little voice in my mind that reminds me to be on guard ready to think before I speak.
Crushing Chaos
Law Firm Mentor is a business coaching service law firm attorneys. We help you grow your revenues, crush chaos in business, and make more money.
Preparing for Risk
I’ve been getting a lot of questions about this through the frame of crisis and crisis response and what organizations should do. In fact, I was speaking about this on a panel and was joined by an intelligence analyst.
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.