Crisis Planning

Insights into crisis leadership, reputation and readiness

Crisis Planning

Trust Carriers & Credibility

Trust Carriers & Credibility

Here’s one of the most overlooked truths in crisis communication: The messenger matters as much as the message. You can have a perfect statement, a perfect plan, and a perfect rollout. But if it comes from someone your stakeholders don’t trust, it will fall flat. Or worse, backfire. We are in an...

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Know Your Stakeholders

Know Your Stakeholders

If you’ve been around a moment, you’ve heard or read about our Kith formula: Clarity + Trust = Strategic Speed. Today, I want to talk about just one piece of Clarity: Knowing your stakeholders. That means knowing who matters, what they value, and how to communicate with them effectively under...

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When Your Leader Falls Out of Fashion

When Your Leader Falls Out of Fashion

Lately, we’ve seen organizations in the news that have failed to prepare for an uncomfortable scenario: when the threat comes from within. It’s unsettling to imagine a business unraveling due to the actions of an insider (whether intentional or not). But it happens, and few are feeling that...

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Espionage and Consequences: The HR Tech Meltdown

Espionage and Consequences: The HR Tech Meltdown

Demonstrating that no industry is immune to controversy – and highlighting the need for solid risk mitigation strategies – a shocking scandal has just rocked the HR tech sector. Rippling, a company specializing in workforce management, has taken legal action against its rival Deel, accusing it of...

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NDAs are Paper Moons

NDAs are Paper Moons

It's a paper moon: it only works if you believe in it How many of you have read the Meta tell-all, Careless People? This book has been on the New York Times best seller list since its release and is continuing to sell well. The book was authored by Facebook’s former director of global public...

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Why Trade Associations Belong in Your Crisis Strategy

Why Trade Associations Belong in Your Crisis Strategy

Five overlooked ways your industry group can shield, guide, and amplify your voice when it matters most An article in Fortune last week detailed the U.S. Chamber of Commerce’s deliberations on whether or not they would sue the Trump administration on behalf of its members to halt its global trade...

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I Speak Canadian (And What To Do If You Don’t)

I Speak Canadian (And What To Do If You Don’t)

I’m in the process of prepping a global crisis simulation for a multinational corporation. The other day, our brilliant client lead came to me and said “I can’t believe I’m bringing this up, but we need to add a Canada component. For the first time, we have to worry about the differences between...

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Redundancy: Add Spare Capacity to Gain Speed in a Crisis

Redundancy: Add Spare Capacity to Gain Speed in a Crisis

I’m fond of the old military saying: “two is one and one is none.” It reminds me to have a backup for critical equipment, like ensuring my spare tire is filled and ready to go before embarking on a cross-country road trip.  It’s hard to run to an auto parts store if something goes wrong when I’m...

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Be Prepared for What Comes after Election Night

Be Prepared for What Comes after Election Night

It’s almost here. Based on retail stores, you might think “it” is Christmas, but “it” is not. No, “it” is Election Day. Most years, elections just kind of happen. People vote, wait for the results to be announced, celebrate or not, and then go on with their daily lives. This is not one of those...

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Are you ready for a crisis?

Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!