It was an SNL skit that wrote itself. Australian breakdancer Raygun was thoroughly lampooned for her amateur performance at the 2024 Summer Games, called a disgrace to her country, and criticized for “making a mockery” of the sport. She went viral in all the ways a person or company doesn’t want...
It can be incredibly difficult as a business to publicly admit that you made a misstep. Savvy executives and communicators know the importance of making a timely mea culpa statement that demonstrates ownership and empathy, and clearly outlines steps being taken to support impacted consumers and...
Stakeholders has become a term we hear bandied about all of the time. And it's an important one. Whether internal or external, the people who buy from you, work for you, or champion your brand matter. But, it is critical to ask, “ Who matters most to you and your organization?” When thinking...
Do you remember Chi-Chi’s? If you do, you are probably wondering what happened to them. If you don’t, then take this as a cautionary tale. Chi-Chi’s was a Mexican casual restaurant chain that was all the rage in the 80s and 90s. With more than 200 locations in five countries as well as a...
At Kith, we have seen CEOs rise during a crisis and we have seen others stumble. The difference often comes down to what they focus on during the crisis at hand. As your most senior leader, a CEO can be one of the most important assets your organization can deploy when responding to a crisis....
Speech is silver, silence is golden. According to this proverb, saying nothing is more valuable than saying something, even if the something itself has value. As a crisis management expert, I believe those are backward, and I’d add one more phrase to the proverb: rapid response is platinum. Speed...
Higher education is seemingly in an increasingly perilous spot. As the job market shifts -- 47 to 54% of jobs will likely be lost to automation by 2030, or roughly 800 million jobs globally -- higher ed also needs to reinvent itself to be more of a value-add in the modern age. Just a few years...
My mom used to point out that I have been through every type of natural disaster except a tsunami. Wildfires and snow storms were a regular occurrence growing up in the Canadian north. My college education was ended by a historic flood. I’ve been through earthquakes, tornadoes and hurricanes. I’m...
The headlines were unsettling, not shocking at first. But when UnitedHealth, the healthcare behemoth responsible for processing 50 percent of all US patient medical claims annually, revealed it was the victim of a ransomware attack described as “the most serious incident leveled against a US...
There are times (April Fool’s Day, I’m looking at you) when a company decides to pull a publicity stunt to see how big a splash they can make. They engage in intentional misrepresentation – of their business’ product, service, or brand – pushed out as a cheeky, hardy-har-har prank. Sometimes the...
At Kith, we often say that a crisis does not develop your leadership skills – it reveals them. It also reveals what type of creature you are: warm blooded or cold blooded. Now, obviously, humans are warm blooded as a matter of biology, so what we’re really asking you to consider is more about...
Do you think you know what causes a reputational crisis? At least have a good guess? I’m here to tell you that it’s likely not what you think. It's a lack of preparation. There is that pithy statement that you see on notepads, signs on desks, and as gifs – lack of preparation on your part does...
Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!