Bill

Insights into crisis leadership, reputation and readiness

Bill

Inside Influence Podcast: Critical Moments

Inside Influence Podcast: Critical Moments

In today’s conversation with Bill we talked about: Crisis EQ – what it is, why it’s vital and how – like any other muscle – it takes training How to get unstuck when a crisis first starts to unfold – when everyone is in flight or fight and you can feel the panic starting to spread Why most of us...

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Accelerate Your Business Growth: How to Prepare For A Crisis

Accelerate Your Business Growth: How to Prepare For A Crisis

Bill Coletti joins us to share how to prep your company and employees for a crisis, even if one never happens. If you are prepared for a crisis, the fallout won't be as bad, if there is fallout. Every company should be prepared for a crisis, big or small, in order to keep its positive reputation...

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Communicators, Reputation Managers, …Fear Busters

Communicators, Reputation Managers, …Fear Busters

Critical takeaway One of the first services Kith provides to any client is fear-busting: helping acknowledge and overcome their fears. Once fear is out of the way, we can all get to work on the real problem.   A typical call to Kith begins one of three ways.   "We just learned from our...

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Growth Experts: How to Handle a Customer Data Breach

Growth Experts: How to Handle a Customer Data Breach

During our interview we discuss the following and more: - Why it is critical for businesses to manage their reputations both online and offline. - We talk about the risk of a data breach and how it could negatively impact your business. - Strategies on how to effectively manage a data breach...

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Effective risk managers need good storytellers

Effective risk managers need good storytellers

Critical takeaways A large part of what we do at Kith involves reputation risk management but we often see Communications teams excluded from the risk management process. Communications is the only part of the business that can adequately share the risk story. They are also key to understanding...

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Culture is king (as long as it’s a positive one)

Culture is king (as long as it’s a positive one)

Critical takeaways We firmly believe that the key differentiator in a crisis is speed which is a combination of well-understood core values and a clear chain of command. However, a negative or toxic culture can still lead to a speedy response which will only make matters worse. Focus on building a...

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Krulak’s Law: Managing your frontline risks

Krulak’s Law: Managing your frontline risks

Critical takeaways Organizations have to decentralize to be successful but this poses challenges and can create additional risks to the business. These risks can be reduced significantly by empowering, trusting and educating front-line employees. Front-line employees will have the majority of...

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Grace: Can you have it in a crisis?

Grace: Can you have it in a crisis?

Critical takeaways Discussions around crisis usually employ metaphors for conflict but grace is also a powerful concept. The five elements of grace - generosity, respect, action, compassion, and energy - can guide our behavior in a crisis. Approaching a crisis with grace helps us maintain a...

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Are you ready for a crisis?

Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!