CEO’s Abrupt Exit Puts Fintech Firm in Spotlight

Bill Coletti, Kith’s CEO was featured in the Wall Street Journal’s Risk & Compliance Journal Crisis of the Week: CEO’s Abrupt Exit Puts Fintech Firm in Spotlight “The SoFi board was forced to act quickly and did so in a way that was transparent and compassionate–it just took two bites. SoFi likely wishes it had […]

Critical Moments: The New Mindset in Reputation Management

  Bill Coletti’s new book Critical Moments : The New Mindset of Reputation Management is now available in digital and hardback formats on Amazon. New Book from Crisis and Reputation Management Expert Helps CEOs and Communicators Navigate Crises, Build Reputation “How many fires have you put out today?” A new book from crisis communications and […]

In Crisis Response and Recovery, Industry Matters

Many of us have seen dozens of corporate crises hit in our careers; it actually seems like we’re getting two or more major ones a week recently, from Wells Fargo’s scandal to VW’s diesel dupe to the infamous United passenger drag-off. We’re also pretty familiar with the typical cycle on these situations:     Company […]

Uber’s Post-Crisis Playbook: Assessment

Uber’s PR nightmare may not be completely over, but it’s certainly come to a turning point. The forced resignation of Uber CEO Travis Kalanick is viewed by many as as the first step in getting the company back on track and back in the public’s good graces. But there is much work to be done. […]

Think Like a CEO, Act Like a Communicator

By Bill Coletti, CEO, Kith   When you work in crisis communications, you’re never in short supply of interesting stories to tell. Each of us has tales of overcoming seemingly impossible obstacles, cringeworthy missteps or any other number of crazy things that can happen when you work in crisis. But when you’ve worked in this […]

Reputation Management Councils: Creating a Crisis Early Warning System

Reputation Management Councils: Creating a Crisis Early Warning System By Bill Coletti, CEO, Kith CRITICAL TAKEAWAYS Mitigating risk is critical for crisis readiness Reputation Management Council enables you look around corners The High Impact Agenda maximizes productivity and accountability Like most, I’ve been startled a time or two by my iPhone’s Emergency Alert notification. While […]

WEBINAR REPLAY – Stakeholder Maps Leave You Lost: How to Simplify Stakeholder Engagement and Impress Those That Matter

By Bill Coletti, CEO, Kith   Critical Takeaways Impressing your stakeholders is the most important aspect of reputation management All of your stakeholders fall into one of three groups: Communities, Customers or Critics Understanding the needs and motivations of these groups will allow you to create messages that impress Believe it or not, no matter […]

WEBINAR REPLAY: 3 Ways to Best Prepare for Crises

By Bill Coletti, CEO, Kith   Critical Takeaways: Do crisis debriefs regularly and thoroughly with a structured approach Conduct a crisis simulation – real-time or tabletop Be reputation aware, not reputation nervous   Unless you’ve been living under a rock, you’ve probably seen a crisis or two in the news lately (see Uber, United, American […]

Is The War on Fake News the New War on Drugs?

Fake news — or as Trump recently renamed it, “very fake news” — is still big news. It comes up in seemingly most press conferences or discussions of the 2016 election or even general daily discourse. It’s everywhere, and has been for months. Even 60 Minutes, maybe one of the all-time not-fake-news programs, recently covered […]