Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
Daily Harvest Needs To Be a Lesson for All Startups
Have you stuck to your New Year’s resolutions? I didn’t make any this year. Instead, I built a plan that will build on small changes throughout the year. January has been a focus on slowing down. But even with my change of thought, it was pretty hard to ignore the...
Kyte Baby: How It Could Have Been Avoided
There have been some really great dissections of the #KyteBaby crisis response. Jeremy Tunis and Eleanor Hawkins to name my favorites. But for all this great analysis, I want to dive a little deeper into how this could have been prevented. I see there are three...
Kith Launches Litigation Communications Practice
KITH LAUNCHES LITIGATION COMMUNICATIONS PRACTICE Crisis Management Advisory Formalizes Legal Conflict Expertise Austin, TX– Kith, among the fastest-growing crisis management advisory firms in the country, has launched a new legal conflict communications practice to...
The Cost of Inaction
I have danced ballet most of my life. It’s the one thing I keep coming back to but I now live somewhere where there are not many options for ballet. Barre is o.k. Pilates is great. I was once kicked out of a yoga class for tapping my fingers. Nothing is ballet. So...
Think Twice, Speak Once
My grandfather built his own house on a farm in Saskatchewan. The house is now 75 years old and is home to a new family. I am tremendously fortunate to have had him share this skill with me. I built a bookshelf, can hang doors, and build decks. As with most...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Clarity: The Foundation of Becoming Crisis Confident
Two quotes help me think about the concept of clarity and its importance in crisis response. The first is from Henry Kissinger. "If you don't know where you're going, every road will get you nowhere." And the second one is from the always quotable Yogi Berra. "If you don't know where you're going, you might wind up someplace else." Clarity equals direction...
Speed: The Foundation of Becoming Crisis Confident
In my last blog post, I introduced the concept of Crisis Confidence, and that confidence is born out of speed, clarity, and trust. Over the next three weeks, I want to dig in on each of those elements and give them context and specific recommendations on what you can do to improve all three. Being Crisis Confident Starts with Speed For me, the key...
Clarity, Trust, and Speed are the Building Blocks of Crisis Confidence
"The crucible of crisis doesn't develop your skill sets; it reveals them." I've said these words to many leaders over the years, and as people pause and reflect on it, it dawns on them: if they're honest with themselves, they don't think they'll like what the crucible will reveal. Deep down, they know that they're not ready for crises. However, for years...
Give comms a seat at the table
COVID changed so many of our lives in dramatic and also small ways. For me, one was watching TV. I’ve never been a huge TV person so I’ve been fortunate to have great programs to watch as I focused on sticking close to home. The other night I started to watch a show called Suspicion. It’s interesting but one of the major characters is played by Uma Thurman...
Breaking the Crisis Wheel
Like my Kith colleagues, I cut my proverbial teeth in politics. Not as a candidate, but as a campaign staffer and, later, a political consultant. Campaigns are great places to train for reputation management and crisis communications because everything is a crisis. The latest mud your opponent threw at you is a crisis. A campaign stop going sideways is a...
Politics is coming for you
Have you ever stood at the grocery store trying to decide which pasta to buy and thought about the CEO of one pasta company making a political statement? You remember you didn’t appreciate what she said, but you really prefer how that pasta cooks. Or maybe you agreed with her, but their pasta tastes like eating rubber bands. That CEO’s political statement...
You Aren’t Crying Wolf
Have you ever wondered why some people are always worrying about the next step down the road and others just wait for the problem to happen before dealing with a big mess? This was the source of a discussion I recently had with a friend who, like me, honed his skills in politics but has taken those skills to external affairs in the hallowed halls of...
Trust and Crisis Confidence
I bet you remember doing fire drills as a kid in school. Your teachers were trying mightily to get 25 fourth graders (if you are Canadian, grade fours) to follow the predetermined route, in a “calm and orderly fashion.” You would then proceed to your designated spot and goof off with your friends for 20 minutes before going back to your regularly...
Speed in the Face of Social Risks
My mom used to point out that I have been through every type of natural disaster except a tsunami. Wildfires and snow storms were a regular occurrence growing up in the Canadian north. My college education was ended by a historic flood. I’ve been through earthquakes, tornadoes and hurricanes. I’m not keen about rounding out the list but I’ve learned some...
Clarity is Critical When Preparing for Social Risks
Happy New Year! 2022 is here! By now, the confetti is swept up and champagne glasses cleaned or, if you were like me, your PJs have been put away, and you've awoken from a long winter's nap. Either way, 2021 has been wrung out, and a new year has begun. A fresh start. Except it's still looking a lot like last year. With one added twist - 2022 has the...
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.