Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
Get Back on Plan Now for a Better 2021
It’s going to be important for organizations to figure out the next big thing. Launch it, lead it, push it through, and make it happen. That’s what people will be looking for.
Bust Through Silos, Even During COVID
Instilling new behaviors and patterns is easiest when the old ones aren’t functioning. So use this time to get those great plans back in place and bust through those silos.
Scaling Your CEO for Better Crisis Response
CEOs either rise or stumble during a crisis. It often comes down to what they focus on.
Using Tabletop Exercises to Improve Coming-back Plans
Critical takeaways: Use tabletop exercises to explore specific what-if scenarios around your coming-back plan. What you’re really looking for is, "Uh oh, that's something we hadn't thought about. How's this going to change our planning?" They’re also a tool for...
Seeking Bigger Pastures
Critical takeaways: The sheer volume and complexity of today’s challenges make it hard for strategic communicators to do what we do best. Seeking bigger pastures will enable us to see around corners and best position our organization for what’s next. Focusing on the...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Active Shooter Situations: How CEOs Can Plan And Prepare for the Worst
By Bill Coletti, CEO, Kith Active Shooter Situations Are a Realistic Risk For Which CEOs Should Prepare Critical Takeaways Crisis simulations help your organization prepare for every scenario, even the ones that are painful to think about In an active shooter situation, law enforcement runs the show. Training now helps you maximize what little control you...
3 Questions (and Answers) On CEO Authenticity
By Bill Coletti, CEO, Kith An interesting question: who’s the most authentic CEO in the world? Yes, authentic. Authentic as defined by the dictionary is “Representing one’s true nature or beliefs; true to oneself or to the person identified.” Or more simply put: REAL. We’re used to ranking CEOs by innovation (i.e. Jeff Bezos) or market share (i.e. Tim...
Death By Binder
Crisis binders are outdated and a risk to your reputation By Bill Coletti, CEO, Kith I’m going to let you in on a secret that may upset my fellow crisis communications experts. Those binders you have on your shelf right now? The ones a consultant charged you and your company thousands of dollars to create? They’re worthless. We often see companies trying...
Brick By Brick: Rebuilding Your Reputation Post-Crisis
Why post-crisis is the best time for your company to ideate on its reputation https://youtu.be/H3-rUP_W9kM Critical takeaways: Pattern recognition helps communicators anticipate what is likely to happen next Awareness of risks present, past and future helps organizations recover their reputations more effectively Values alignment post-crisis ensures a...
CEO’s Abrupt Exit Puts Fintech Firm in Spotlight
Bill Coletti, Kith's CEO was featured in the Wall Street Journal's Risk & Compliance Journal Crisis of the Week: CEO’s Abrupt Exit Puts Fintech Firm in Spotlight “The SoFi board was forced to act quickly and did so in a way that was transparent and compassionate–it just took two bites. SoFi likely wishes it had removed Mr. Cagney right away rather than...
Critical Moments: The New Mindset in Reputation Management
Bill Coletti's new book Critical Moments : The New Mindset of Reputation Management is now available in digital and hardback formats on Amazon. New Book from Crisis and Reputation Management Expert Helps CEOs and Communicators Navigate Crises, Build Reputation “How many fires have you put out today?” A new book from crisis communications and...
In Crisis Response and Recovery, Industry Matters
In specific industries, PR nightmares mean a lot less to the profit side of things.
Uber’s Post-Crisis Playbook: Assessment
Uber’s PR nightmare may not be completely over, but it’s certainly come to a turning point. The forced resignation of Uber CEO Travis Kalanick is viewed by many as as the first step in getting the company back on track and back in the public’s good graces. But there is much work to be done. At Kith, we say that a company owns its brand, but the public owns...
Think Like a CEO, Act Like a Communicator
By Bill Coletti, CEO, Kith https://youtu.be/5lZV34tqQtU When you work in crisis communications, you’re never in short supply of interesting stories to tell. Each of us has tales of overcoming seemingly impossible obstacles, cringeworthy missteps or any other number of crazy things that can happen when you work in crisis. But when you’ve worked in...
Reputation Management Councils: Creating a Crisis Early Warning System
Reputation Management Councils: Creating a Crisis Early Warning System By Bill Coletti, CEO, Kith CRITICAL TAKEAWAYS Mitigating risk is critical for crisis readiness Reputation Management Council enables you look around corners The High Impact Agenda maximizes productivity and accountability Like most, I’ve been startled a time or two by my iPhone’s...
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.