Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
‘Crucial Conversations’: Lessons for Crisis Communicators
Critical takeaways The book ‘Crucial Conversations’ is a great guide to managing high-stakes conversations but it also provides useful guidance for crises. Many of the same techniques the authors advise for critical conversations can be used by crisis communicators to...
Crafting Hard Messaging: How to Communicate Difficult Decisions
As we continue to face the daily uncertainty of how this pandemic will unfold, there is one thing we know for sure. Companies will continue to make extremely difficult decisions in the weeks ahead and will be faced with communicating those tough decisions to those who...
Eight Elements of Successful Crisis Response
Crisis Response Fundamentals – our quick reference.
Part 2 Communicating How & When to Reopen for Business
Although some may disagree, we believe we are no longer in a crisis, but instead a critical moment. The response phase is over and it is now time to make decisions for what lies ahead. Two weeks ago we hosted a webinar discussing how and when to reopen for business....
Leveraging Stakeholder Research for Your COVID Communications Strategy
Bill Coletti and Karlan Witt, CEO of Cambia Information Group, discuss using stakeholder research so you don't have to guess when it comes to crafting your next COVID-19 response message. The webinar covers: Robust research options: the recipe for strong survey...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
WEBINAR REPLAY – When Activists Attack: Best Practices for Companies in NGO Fights
By Bill Coletti, CEO Kith Consulting Critical Takeaways 1. NGOs always win, but that doesn’t mean your organization has to lose 2. Engagement with NGOs is no longer optional; it’s required 3.Planning now avoids pain later Watch Kith's founder and CEO discuss in depth his premise that NGOs always win. You can find additional conversations led by Bill...
Samsung’s Galaxy Note7 Apology Rings Loud and Clear
By Bill Coletti, CEO, Kith Critical Takeaways: Samsung’s much-anticipated Galaxy Note7 went on sale this summer. The Android smartphone promised to be the ultimate showcase of Samsung’s design capabilities, with features including a 5.7-inch screen, stylus, and exploding batteries. The latter, of course, was not part of the plan, and the company...
Do Something Nice Day: The benefits of being positive with your Kith.
By Bill Coletti, CEO, Kith How do you affect your Kith? Are you a positive voice or a negative voice? Monday of this week, October 5, was National Do Something Nice Day. At Kith, we took this opportunity to provide some snacks, movie tickets and other treats for a few of our friends and clients, just as a surprise. They were well-received and...
WEBINAR REPLAY — What Do Smart Marketers Know That You Don’t?
By Bill Coletti, CEO, Kith Critical Takeaways: A company owns its brand but the public owns its reputation, which is why companies must ensure that they are always meeting consumer expectations Product marketers' secrets can help reputation management professionals maximize results and help companies get the credit they deserve There is one fundamental...
Crisis Planning: How to Manage External Reputational Risks
By Bill Coletti, CEO, Kith So far in this four-part series on crisis planning and managing reputational risks, we have presented: 3 Reputational Risk Categories: A New Framework for Crisis Planning in the Food in Agricultural Industry How to Manage Preventable Reputational Risks How to Manage Strategic Reputational Risks. We’ll conclude this series with an...
Chipotle’s Food Issues: Communicating Openly to Control the Message
By Bill Coletti, CEO, Kith Critical Takeaways: Critical Moments can occur at any time, without warning. You must always be prepared. By taking four steps, Chipotle was able to engage with customers, communities, and critics through a critical moment. It is a food manufacturer, retailer or restaurant’s worst nightmare – a food borne illness outbreak...
Crisis Planning: How to Manage Strategic Reputational Risks
By Bill Coletti, CEO, Kith The previous post, Crisis Planning: How to Manage Preventable Reputational Risks, reviewed one of three reputational risks we’ll cover in this series on crisis planning. This post will cover the second risk: strategic reputational risks. Check out our overview of how companies can use a new framework for crisis planning. ...
Media Monitoring 3.0: How Situational Intelligence Helps Business Leaders Make Better Decisions
By Bill Coletti, CEO, Kith Critical Takeaways With the daily onslaught of social media posts and news articles, it can be challenging to distinguish smoke from fire on the issues that really matter Media monitoring is vital, but current practices are limited in their ability to actually help leaders make better business decisions Expert analysis is...
Crisis Planning: How to Manage Preventable Reputational Risks
The previous post,3 Reputational Risk Categories: A New Framework for Crisis Planning, reviewed three reputational risk categories and how they fit into a new framework for crisis planning. The next three posts will explore each of the threats in greater detail, starting here with preventable reputational risks. So, let’s begin. What is a...
Twitter Moments and Critical Moments: Is a promoted Twitter Moment the right move?
By Bill Coletti, CEO, Kith Critical Takeaways: Promoted ‘Moments’ on Twitter have the potential to drive conversation It remains to be seen if promoted moments is the right tool for authentic communication with your 3 Cs – customers, communities and critics Earlier this month, Twitter revealed ‘Moments,’ a new platform which displays the day’s largest news...
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.