Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
Three Lessons from FTX’s Collapse for Crisis Leaders
The dust from the wreckage of FTX’s collapse doesn’t have time to settle before it’s stirred up again. The latest revelation – that one of the world’s most “admired” cryptocurrency exchanges was comically terrible at both IT security (the “crypto” part) and tracking...
Crisis Efficiency
Many organizations seek efficiencies during times of economic uncertainty. For many executives, “efficiency” equates to reducing costs. Two of the most tried and true methods of reducing costs are eliminating headcount and cutting back on support services that do not...
Systems Failures May Be Trending in 2023
I was recently asked if I had any prediction for the “next thing” in crisis management for 2023. Without hesitation, I replied, “Systems failures.” 2022 ended with two epic system failures, and they threw a bright light on the potentially devastating impacts of...
Why It’s Necessary to Include Government Affairs in Crisis Planning
I once heard a tech icon say “I don’t believe in God or government. I believe in the church of Silicon Valley.” That is all well and good until a U.S. Senator or three lettered agency takes notice. Just ask Ticketmaster or Google. While Senators Klobuchar and Lee’s...
Protecting Your Reputation in Uncertain Times
This is a confusing economic time. Layoffs are happening but unemployment is at record lows. We are figuring out what the new normal is. It’s a lot to navigate as a business leader, and some everyday concerns are not getting the attention they deserve. Your reputation...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Hacking Humans: The Public’s Expectations are Changing
Converstation with Bill Coletti, crisis communications and reputation management expert at Kith, and author of the book Critical Moments: A New Mindset for Reputation Management.
Social Risk Webinar Recap
The public’s expectations of corporations and brands are higher, and writing a check to a cause or saying “that’s not our lane” won’t cut it anymore. Even a well-crafted statement is not enough. Actions must follow words.
Top Tips for Running Crisis Management Simulations
Crisis simulations are a sure fire way to build “muscle memory” of response and action that can be deployed during an actual crisis impacting you or your organization. We believe simulations are one of the most effective tools in a communication team’s toolbox. Here are some Top Tips for running your own crisis simulations.
Be Prepared for What Comes after Election Night
Election Day is next week. Tens of millions of Americans have already cast their ballots in states where early voting is permitted. Tens of millions more will vote on Tuesday in their local polling place. Most years, elections just kind of happen. People vote, wait for results to be announced, celebrate or not, and go on with their lives the next day. The 2020 election will not follow that script, and high levels of anxiety will last for a while.
The Marketing Expedition: Crisis Response and Reputation Management
In this episode, Tony Richards interviews Bill Coletti, a reputation management expert, about his COVID-19 Crisis Communications Playbook.
Beyond a Crisis – Better Helping You to Prepare and Avoid the Worst
We believe it shouldn’t require a disaster to formulate your defensive position and build a more resilient reputation. Here’s how we help our clients simultaneously prepare for the unexpected and avoid them all together.
Take It Easy: Bad Things Happen to Even the Best Prepared Communicators
Bad things sometimes happen to the most prepared, best informed and experienced communicators. Here’s how to handle it.
Find Time for Strategic Thinking
Communications leaders are being pulled in many directions here are some tips to ensure you make time for strategic thinking.
Are You Warm Blooded or Cold Blooded?
Awareness of how you best show up is a first step toward developing and reinforcing patterns of behavior that will make you even better as a communicator.
The Next Frontier of Crisis Readiness
Social risk is the next frontier of crisis readiness. There is no turning back.
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.