Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
Gone, But Not Forgotten
The damage of a crisis is not always immediate and not always front-page news. A couple of months ago, CTV News/Bell Media fired Lisa Laflamme, a national icon and trusted news source in Canada, because she stopped coloring her hair. It was sexist or ageist or both...
We Need to Talk About Potential Litigation
If you’re ever looking for a way to kill a conversation, raise the specter of litigation. It’s more effective at ending a conversation than feigning death, belting out “Don’t Stop Believing” or pulling the fire alarm. Worries over litigation can stymie productive...
Values Are the Bedrock of Your Organization
Many of us will have rolled our eyes when we've received an invitation to join our colleagues in a meeting room to discuss our values. Writing the same tired old tropes on a whiteboard or flip charts can seem like a waste of time. The values are written up at the end...
How to Make Decisions in a Crisis
Speed is at a premium at the outset of a crisis, and being able to trust your gut and having good pattern recognition helps you move fast when facts are scarce. However, once you get farther into the response, the challenges are more complex, and patterns become less...
Your Crisis Beach Body
The sun is shining in Austin, Texas, and many of us are thinking about plans for the beach this summer. I've written before about the notion that a healthy body is a combination of diet and exercise, and the equivalency that I see with healthy organizations, which...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Take It Easy: Bad Things Happen to Even the Best Prepared Communicators
Bad things sometimes happen to the most prepared, best informed and experienced communicators. Here’s how to handle it.
Find Time for Strategic Thinking
Communications leaders are being pulled in many directions here are some tips to ensure you make time for strategic thinking.
Are You Warm Blooded or Cold Blooded?
Awareness of how you best show up is a first step toward developing and reinforcing patterns of behavior that will make you even better as a communicator.
The Next Frontier of Crisis Readiness
Social risk is the next frontier of crisis readiness. There is no turning back.
Purpose Is More Than Living Your Values
Purpose is not just a bold statement and a mic drop. Actions must follow, and businesses will be judged on those actions, not their statements.
Better Than Before: Bill Coletti on Responding to Crisis
In this episode, Tony Richards interviews Bill Coletti, a reputation management expert, about his COVID-19 Crisis Communications Playbook.
Money Savage: Crisis Communications with Bill Coletti
The challenges leaders and organizations face in communicating with the public in difficult times, why it’s so hard to get right, the key areas to focus on, and how to get started.
Social Risk: When the Protest Comes to You
Whether or not your organization takes a stand on any particular issue, protests may still come to you.
Pressured to Speak? Consider These Four Things First
When it comes to social risk, saying the wrong thing fast is more damaging than saying the right thing slowly.
Then Came the Lawyers
We know that the lawyers are getting ready to come. Now is the time to think about our rules of engagement.
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.