Crisis Leadership Blog
Insights and perspectives on being the lighthouse during a crisis.
Speed in the Face of Social Risks
My mom used to point out that I have been through every type of natural disaster except a tsunami. Wildfires and snow storms were a regular occurrence growing up in the Canadian north. My college education was ended by a historic flood. I’ve been through earthquakes,...
Clarity is Critical When Preparing for Social Risks
Happy New Year! 2022 is here! By now, the confetti is swept up and champagne glasses cleaned or, if you were like me, your PJs have been put away, and you've awoken from a long winter's nap. Either way, 2021 has been wrung out, and a new year has begun. A fresh...
A time for Grace and Gratitude
This will more than likely be our last post for 2021. And what a year it has been. For those of you that follow along in this space, you know that in July, I had a pretty severe accident and spent a week in the ICU. Last week I had the final of 4 surgeries on my right...
What would your company look like if you did not fear crises?
Confucius tells us that "Life is really simple, but we insist on making it complicated." What is fear, and why do so many corporate leaders fear crises? Fear is a concern, rational or not, about your well-being. In this context, it is a concern about the reputation...
In Crisis, Do You Need a Craftsperson or Mechanic?
There's an interesting article I read recently about the notion of how to master a craft, and I was thinking about it in the context of the way we manage crises. In the article, Julian Shapiro notes that becoming a craftsperson requires more focus on the process than...
By definition, Kith means a cadre of peers who shape opinions and attitudes while instilling sophisticated habits for action. As a way to live this value, we like to share resources that are building blocks to good crisis management and can help you start the path of protecting your reputation.
More Recent Insights
Are You Warm Blooded or Cold Blooded?
Awareness of how you best show up is a first step toward developing and reinforcing patterns of behavior that will make you even better as a communicator.
The Next Frontier of Crisis Readiness
Social risk is the next frontier of crisis readiness. There is no turning back.
Purpose Is More Than Living Your Values
Purpose is not just a bold statement and a mic drop. Actions must follow, and businesses will be judged on those actions, not their statements.
Better Than Before: Bill Coletti on Responding to Crisis
In this episode, Tony Richards interviews Bill Coletti, a reputation management expert, about his COVID-19 Crisis Communications Playbook.
Money Savage: Crisis Communications with Bill Coletti
The challenges leaders and organizations face in communicating with the public in difficult times, why it’s so hard to get right, the key areas to focus on, and how to get started.
Social Risk: When the Protest Comes to You
Whether or not your organization takes a stand on any particular issue, protests may still come to you.
Pressured to Speak? Consider These Four Things First
When it comes to social risk, saying the wrong thing fast is more damaging than saying the right thing slowly.
Then Came the Lawyers
We know that the lawyers are getting ready to come. Now is the time to think about our rules of engagement.
SalesPOP: How To Manage a Company’s Reputation In a Crisis with Bill Coletti
Companies usually struggle to manage their reputation during the crisis. The key is to make smart moves to benefit the ones that matter the most to the company. In this Expert Insight interview, Bill Coletti discusses how to manage a company’s reputation in a crisis like this one. Bill Coletti is a professional development expert with more than 25 years of...
Consistency and Innovation – You Need Both
As communicators, when it comes to risk, we need to be innovative while consistently assessing and mitigating it.
The Kith Method
Good crisis management comes from a plan. Great crisis management comes from capability – and starts before you even smell smoke. That’s why we developed the Kith Method. We can help build and maintain a flexible capability that works for you.
Your reputation is an investment; time-consuming and costly to build and expensive to repair. Protect it.