I once heard a tech icon say “I don’t believe in God or government. I believe in the church of Silicon Valley.” That is all well and good until a U.S. Senator or three lettered agency takes notice. Just ask Ticketmaster or Google. While Senators Klobuchar and Lee’s weaving in of Taylor Swift...
Crisis Response
Insights into crisis leadership, reputation and readinessCrisis Response
Protecting Your Reputation in Uncertain Times
This is a confusing economic time. Layoffs are happening but unemployment is at record lows. We are figuring out what the new normal is. It’s a lot to navigate as a business leader, and some everyday concerns are not getting the attention they deserve. Your reputation is likely one of them. So as...
Meet Your Maker(s): How Communicators Can Work With Operations
Critical Takeaways The two fundamental roles in American corporations are makers - such as operations - and sellers - like communications. It's essential to maintain a direct linkage between the two as they work better together. When working with operations, communicators usually fall short in...
Manage Smarter: Coronavirus Crisis Communications
Join hosts Audrey Strong and C. Lee Smith as they speak with Kith founder Bill Coletti on Crisis Communications in the current pandemic.
Take It Easy: Bad Things Happen to Even the Best Prepared Communicators
Bad things sometimes happen to the most prepared, best informed and experienced communicators. Here’s how to handle it.
Eight Elements of Successful Crisis Response
Crisis Response Fundamentals – our quick reference.
Unless the CEO Is the Crisis
How CEO Greg Glassman went from CrossFit to crosshairs and the challenge to restore a brand that followed.
In Crisis Response and Recovery, Industry Matters
In specific industries, PR nightmares mean a lot less to the profit side of things.
Social Risk: When the Protest Comes to You
Whether or not your organization takes a stand on any particular issue, protests may still come to you.
Are you ready for a crisis?
Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!