Demonstrating that no industry is immune to controversy – and highlighting the need for solid risk mitigation strategies – a shocking scandal has just rocked the HR tech sector. Rippling, a company specializing in workforce management, has taken legal action against its rival Deel, accusing it of...
I’m in the process of prepping a global crisis simulation for a multinational corporation. The other day, our brilliant client lead came to me and said “I can’t believe I’m bringing this up, but we need to add a Canada component. For the first time, we have to worry about the differences between...
I’m fond of the old military saying: “two is one and one is none.” It reminds me to have a backup for critical equipment, like ensuring my spare tire is filled and ready to go before embarking on a cross-country road trip. It’s hard to run to an auto parts store if something goes wrong when I’m...
There is no doubt about it … fear during a crisis is 100% real. Fear that you don’t have all the answers. Fear that you’ll show too much vulnerability to your team. Fear that your business won’t be able to recover from the issue at hand. Or fear that your efforts to right the ship may make the...
With the holidays in the rearview mirror, many of us now turn to making personal resolutions for the new year. Whether it's training for a Tough Mudder, getting more sleep (hello, melatonin), saving more money for your dream retirement beach house, or remembering to call your elderly aunt at a...
Any crisis comes with costs – economic costs, social costs, psychological costs – and long-term implications for your business’ bottom line, reputation, and team morale. No industry is immune to the threat of a crisis. Some sectors, including finance, face heightened risks due to the uncertainty...
Higher education is seemingly in an increasingly perilous spot. As the job market shifts — 47 to 54% of jobs will likely be lost to automation by 2030, or roughly 800 million jobs globally, according to McKinsey Global Institute — higher ed also needs to reinvent itself to remain a value-add in...
Thousands of colleges and universities around the nation are back in full swing for a new academic year, my daughter among them (Sko Buffs!). The beginning of a new college semester heralds many things on college campuses. The sight of students burning the midnight oil in the library. The sound of...
We are all professionals. As professionals there is one cardinal rule of talking to the media (or if you ask my grandma, anyone): never lie. Don’t outright lie. Don’t tell a half truth. Don’t try to be cute. Don’t parse the truth. Don’t lie. All that does is make your audience mad and make them...
It can be incredibly difficult as a business to publicly admit that you made a misstep. Savvy executives and communicators know the importance of making a timely mea culpa statement that demonstrates ownership and empathy, and clearly outlines steps being taken to support impacted consumers and...
Stakeholders has become a term we hear bandied about all of the time. And it's an important one. Whether internal or external, the people who buy from you, work for you, or champion your brand matter. But, it is critical to ask, “ Who matters most to you and your organization?” When thinking...
Do you remember Chi-Chi’s? If you do, you are probably wondering what happened to them. If you don’t, then take this as a cautionary tale. Chi-Chi’s was a Mexican casual restaurant chain that was all the rage in the 80s and 90s. With more than 200 locations in five countries as well as a...
Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!