Blog

Insights into crisis leadership, reputation and readiness

Blog

Give comms a seat at the table

Give comms a seat at the table

COVID changed so many of our lives in dramatic and also small ways. For me, one was watching TV. I’ve never been a huge TV person so I’ve been fortunate to have great programs to watch as I focused on sticking close to home. The other night I started to watch a show called Suspicion. It’s...

read more
Breaking the Crisis Wheel

Breaking the Crisis Wheel

Like my Kith colleagues, I cut my proverbial teeth in politics. Not as a candidate, but as a campaign staffer and, later, a political consultant. Campaigns are great places to train for reputation management and crisis communications because everything is a crisis. The latest mud your opponent...

read more
Politics is coming for you

Politics is coming for you

Have you ever stood at the grocery store trying to decide which pasta to buy and thought about the CEO of one pasta company making a political statement? You remember you didn’t appreciate what she said, but you really prefer how that pasta cooks. Or maybe you agreed with her, but their pasta...

read more
Trust and Crisis Confidence

Trust and Crisis Confidence

I bet you remember doing fire drills as a kid in school. Your teachers were trying mightily to get 25 fourth graders (if you are Canadian, grade fours) to follow the predetermined route, in a “calm and orderly fashion.”  You would then proceed to your designated spot and goof off with your friends...

read more
You Aren’t Crying Wolf

You Aren’t Crying Wolf

Have you ever wondered why some people are always worrying about the next step down the road and others just wait for the problem to happen before dealing with a big mess?  This was the source of a discussion I recently had with a friend who, like me, honed his skills in politics but has taken...

read more
Speed in the Face of Social Risks

Speed in the Face of Social Risks

My mom used to point out that I have been through every type of natural disaster except a tsunami. Wildfires and snow storms were a regular occurrence growing up in the Canadian north. My college education was ended by a historic flood. I’ve been through earthquakes, tornadoes and hurricanes.  I’m...

read more
A time for Grace and Gratitude

A time for Grace and Gratitude

This will more than likely be our last post for 2021. And what a year it has been. For those of you that follow along in this space, you know that in July, I had a pretty severe accident and spent a week in the ICU. Last week I had the final of 4 surgeries on my right foot rebuilding and repairing...

read more
In Crisis, Do You Need a Craftsperson or Mechanic?

In Crisis, Do You Need a Craftsperson or Mechanic?

There's an interesting article I read recently about the notion of how to master a craft, and I was thinking about it in the context of the way we manage crises. In the article, Julian Shapiro notes that becoming a craftsperson requires more focus on the process than the output: the process is...

read more
Don’t Just See, Observe: How to Prevent Blindspots

Don’t Just See, Observe: How to Prevent Blindspots

“You have not observed, and yet you have seen.” – Sherlock Holmes, A Scandal in Bohemia Pattern recognition is a superpower of strategic communicators. In the midst of a crisis, we have the ability to connect the dots out of a cacophony of signals, personalities and data. We see a pattern. We...

read more
Why You Need to Understand the Cost of Crisis

Why You Need to Understand the Cost of Crisis

What does it cost to replace a manufacturing plant? How about a flagship store? Fight a lawsuit? How much does it cost to restore your reputation?  These are often the questions we ask when asked why protecting your organization’s reputation is a worthwhile investment. We’re asked to put a price...

read more

Are you ready for a crisis?

Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!