I bet you remember doing fire drills as a kid in school. Your teachers were trying mightily to get 25 fourth graders (if you are Canadian, grade fours) to follow the predetermined route, in a “calm and orderly fashion.” You would then proceed to your designated spot and goof off with your friends...
My mom used to point out that I have been through every type of natural disaster except a tsunami. Wildfires and snow storms were a regular occurrence growing up in the Canadian north. My college education was ended by a historic flood. I’ve been through earthquakes, tornadoes and hurricanes. I’m...
Happy New Year! 2022 is here! By now, the confetti is swept up and champagne glasses cleaned or, if you were like me, your PJs have been put away, and you've awoken from a long winter's nap. Either way, 2021 has been wrung out, and a new year has begun. A fresh start. Except it's still looking a...
What does it cost to replace a manufacturing plant? How about a flagship store? Fight a lawsuit? How much does it cost to restore your reputation? These are often the questions we ask when asked why protecting your organization’s reputation is a worthwhile investment. We’re asked to put a price...
Last week, executives from all the big oil companies gave sworn testimony to a Congressional committee. Under oath, they were asked if their companies knew that their products contributed to climate change and how long they had known this. Everywhere you turned, the hearing was being compared to...
When I first started doing crisis management, someone asked me what kind of crisis I handled. I thought that to be an odd question. If you are a patent lawyer, you handle patents not just left-pawed blue schnauzers. If you are a neonatal nurse, you take care of babies, not just right-handed babies...
We were delighted to welcome Stephanie Craig on board to be our VP of Consulting this August. This is the first of a series of posts in which Stephanie reflects on her first 60 days, shares her thoughts on crises, and, in this case, explains why she left her own successful practice to join Kith....
Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!