Critical Takeaways Digital friction is the resistance created where additional steps are required for someone to start using a device or service. Companies strive to reduce friction and increase convenience but this can be at the expense of security and other benefits. These tradeoffs can create...

Critical takeaways Protests can be an effective way for people to make their point and they can be used against businesses of any size. Protestors have the right to picket your business but that doesn't mean that they can break the law or interfere with your staff, clients or prevent you trading....