Jeff Blaylock

Insights into crisis leadership, reputation and readiness

Jeff Blaylock

Don’t Just See, Observe: How to Prevent Blindspots

Don’t Just See, Observe: How to Prevent Blindspots

“You have not observed, and yet you have seen.” – Sherlock Holmes, A Scandal in Bohemia Pattern recognition is a superpower of strategic communicators. In the midst of a crisis, we have the ability to connect the dots out of a cacophony of signals, personalities and data. We see a pattern. We...

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Brevity Takes Time but Builds Speed

Brevity Takes Time but Builds Speed

Speed is critical to success in a crisis but speed alone isn’t the answer – you need speed that’s based on an understanding of your core values and chain of command. Speed for the sake of speed leads to mistakes, inaccuracies, and rambling responses that get you into deeper trouble, not help pull you out. Instead, take some time to be clear, accurate, and brief. It requires additional time but helps you speed up in the end.

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Great Disruption, the Sequel

Great Disruption, the Sequel

Recently, I was speaking with a client in the early stages of bringing the majority of their remote workforce back to the office. He said something that resonated with me and probably would with other strategic communicators: the “pandemic has leveled the playing field” between employees who were...

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Hit the gym and develop your crisis muscle memory

Hit the gym and develop your crisis muscle memory

Critical takeaways Individuals build muscle memory by conducting physical movements repeatedly. Organizations can do the same by practicing their crisis response frequently. Muscle memory applies equally to both good habits and inefficient workarounds so care needs to be taken that the muscles...

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“All-in” Bets Can Ruin Reputations

“All-in” Bets Can Ruin Reputations

Critical Take-Aways All-in bets make for dramatic spectacles in poker, particularly when the player is risking everything on a bluff.  People who have made mistakes might also double down on their denials and counter-attacks: they go all-in on the cover-up.  This damages them more than the...

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Kith CReD Snapshot: Is your team crisis ready?

Kith CReD Snapshot: Is your team crisis ready?

We at Kith are excited to tell you about a new tool that we have developed to help organizations get a better handle on their own crisis readiness: the Kith CReD Snapshot (launched July 25, 2019). CReD stands for Crisis Readiness Diagnostic, but it also takes a cue from the slang word “cred,”...

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Strategic Risks: Balancing Friction And Convenience

Strategic Risks: Balancing Friction And Convenience

Critical Takeaways Digital friction is the resistance created where additional steps are required for someone to start using a device or service. Companies strive to reduce friction and increase convenience but this can be at the expense of security and other benefits. These tradeoffs can create...

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Are you ready for a crisis?

Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!