getting advice from a coworker

The Ecosystem of Advice: Who do you turn to during a crisis?

I started putting together a post a few weeks ago called “The Ecosystem Of Advice.” It was going to be a deep dive on who exactly we turn to when our business is in crisis and collapsing around us. I had a few thoughts, of course — consultants, attorneys, recommendations from past colleagues, trade associations, […]

Facebook and the Limits of Reputation

No one seems to know what many brands really even do. Is that an issue? I don’t want to write much about the Mark Zuckerberg hearings — although “Mr. Zuckerman” was pretty funny, as well as the fact that a tech hearing used printed-out logo boards — because the story’s been everywhere, and everyone is […]

Pattern Recognition and Crisis Management

What is pattern recognition? Pattern recognition has been around since humans have been around, as it’s one of the more logical ways we make sense of our world. In recent years, it’s gained a bunch more contextual notoriety because it’s deeply tied to image processing, neural networks, machine learning, textual analysis, and other tech stack […]

The Equation For Crisis Success

  We’re not big fans of jumping into the fray with whatever everyone else is writing about at a given time. There’s a lot of digital noise already out in the ether, so why make that worse? We have opinions on the United flight dog, the Facebook/Cambridge Analytica situation, Uber’s self-driving car death, and more. […]

How can universities handle reputational risk better?

Higher education is seemingly in an increasingly perilous spot. As the job market shifts — 47 to 54% of jobs will likely be lost to automation by 2030, or roughly 800 million jobs globally — higher ed also needs to reinvent itself to be more of a value-add in the modern age. Just a few […]

Year-End Review: Critical Takeaways from Key Case Studies

  As we look back on 2017, we at Kith find ourselves not only planning for the new year ahead, but reflecting on the past 12 months. We had a busy year helping clients in their journey toward reputation excellence by implementing the Kith Model for Reputation Excellence.   Kith’s Model for Reputation Excellence was […]

Crafting the Perfect Crisis Simulation

The Best Crisis Simulations Follow a Recipe, Leaving Your Team Better Prepared to React to Crisis   Creating the perfect culinary recipe can take years. Ingredient measurements are carefully calibrated, spices are meticulously added and subtracted, and numerous taste tests occur before the perfect combination is uncovered.   A similar process occurs when developing a […]

active shooter news image

Active Shooter Situations: How CEOs Can Plan And Prepare for the Worst

By Bill Coletti, CEO, Kith Active Shooter Situations Are a Realistic Risk For Which CEOs Should Prepare Critical Takeaways Crisis simulations help your organization prepare for every scenario, even the ones that are painful to think about In an active shooter situation, law enforcement runs the show. Training now helps you maximize what little control […]

3 Questions (and Answers) On CEO Authenticity

By Bill Coletti, CEO, Kith   An interesting question: who’s the most authentic CEO in the world?   Yes, authentic. Authentic as defined by the dictionary is   “Representing one’s true nature or beliefs; true to oneself or to the person identified.”   Or more simply put: REAL.   We’re used to ranking CEOs by […]

Death By Binder

Crisis binders are outdated and a risk to your reputation   By Bill Coletti, CEO, Kith   I’m going to let you in on a secret that may upset my fellow crisis communications experts. Those binders you have on your shelf right now? The ones a consultant charged you and your company thousands of dollars […]