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What it’s like to work with KITH

August 10, 2018

We are in the crisis business, which means we’re also in the business of risk evaluation and risk mitigation.

Wouldn’t you love it if you could de-risk the hiring of a professional service provider — like a crisis and reputation management consultant?

There’s a tremendous amount of unknowns in hiring a consultant. Most of you reading this I unfortunately don’t have a personal relationship with.  You often don’t know what you’re going to get when you work with someone you don’t know.

One of the things we work with our clients on is “de-risking” or how can we lower their risk before a crisis hits. We prepared this FAQ as an aid to de-risk working with KITH.

The best way we grow our business is through referrals. People we have worked with in the past or friends we’ve developed a relationship with refer us to others who need a crisis simulation or are in need of rapid crisis response, and their referral opens the door, allows us to have a conversation, and see if there’s a fit.

But for those of you that have found us through the internet or have heard me speak somewhere, there’s a question of what’s it really like to work with this firm? In the spirit of that, we created the following frequently asked questions document. We took 14 typical, but sometimes provocative, questions and outlined the way we think and our approach to see if it’s right for you. My hope is that we can de-risk the relationship. It would be great if you feel compelled to pick up the phone and have a conversation. Crisis and reputation management is all we do – every day – and we would value the chance to have a conversation and meet.

I hope you enjoy learning a little bit more about KITH and learning a little bit more about me. I’ve shared this document with some members of my circle and got direct feedback of, “Wow, we really learned a lot about you — that’s terrific.” So I hope you feel the same way. We’d love your feedback. Feel free to drop us a note with ideas and suggestions and other questions you want us to answer.


Click here to read our FAQs


Filed under: Blog


Bill is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns.