Wouldn't you like to know where you stand, before a crisis hits?  Too many organizations wait for a crisis to occur before they know if they are ready to respond to one. “We were not as prepared as we should have been” is a fairly common refrain we hear once the dust settles. Organizations that...

Critical takeaways Having a sound reputation and a reservoir of goodwill is critical to success in a crisis. Your reputation is built on authentic, positive behaviors over the long term, starting well before a crisis hits. Our Four As of Reputation Excellence and Seven Levers for Reputation...

Critical takeaways Crises are always a mix of unfamiliarity because every situation is different, and familiarity because the fundamentals of an effective response are the same. Unfortunately, sticking to these fundamentals and taking a ‘traditional’ approach can make your response seem old...

Critical takeaways Doctors have to sift through a lot of information quickly to get to a diagnosis and use a basic four-question model to do this. Crisis communicators can use a similar set of questions to get to the root of the issue for a corporation facing a crisis. These questions along with...

Critical takeaways Mastery in a field comes after competence has been achieved but achieving mastery requires objective feedback to refine and optimize performance. Coaches are very common in sports and are beginning to be used in other fields to help practitioners hone their skills and to...

David Maister is regarded as one of the world's leading thinkers on consulting firm structure and positioning. For decades, Maister studied the business of consulting and his writing and ideas form the foundation of what we now recognize as modern management consulting.  What makes Maister so...

  When your crisis skillsets are revealed, are you confident you will like what you see? At Kith, we are firm believers that crisis simulations are the most valuable planning and preparedness tool available to an organization and should be a routine part of every company’s training regimen....

Critical takeaways Families and individuals who become caught up in a public scandal or personal critical moment will come under intense media and public scrutiny. However, unlike many companies, families and individuals are rarely prepared for this kind of adverse publicity and their naiveté can...

Critical Takeaways Individuals or families caught up in a crisis should engage a spokesperson to help them manage the media as this is something they are ill-equipped to do themselves. This course of action has some pros and to consider while making the decision and I address these here. The...

Critical takeaways Crisis Leaders and Crisis Managers are different roles but both are required for crisis success. Understanding the differences between the two roles - and how they complement each other - will help build a powerful partnership Here are three key distinctions between the two...