Bill

Insights into crisis leadership, reputation and readiness

Bill

Inspiring Leaders: Crisis Leadership with Bill Coletti

Inspiring Leaders: Crisis Leadership with Bill Coletti

If you'd like to have grace, generosity, respect and action in the midst of a crisis, this episode is for you.   Bill Coletti is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and...

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Filling your reservoir of goodwill

Filling your reservoir of goodwill

Critical takeaways Having a sound reputation and a reservoir of goodwill is critical to success in a crisis. Your reputation is built on authentic, positive behaviors over the long term, starting well before a crisis hits. Our Four As of Reputation Excellence and Seven Levers for Reputation...

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Creativity or Authenticity in Crisis?

Creativity or Authenticity in Crisis?

Critical takeaways Crises are always a mix of unfamiliarity because every situation is different, and familiarity because the fundamentals of an effective response are the same. Unfortunately, sticking to these fundamentals and taking a ‘traditional’ approach can make your response seem old...

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Four Questions to Help Diagnose your Crisis Patient

Four Questions to Help Diagnose your Crisis Patient

Critical takeaways Doctors have to sift through a lot of information quickly to get to a diagnosis and use a basic four-question model to do this. Crisis communicators can use a similar set of questions to get to the root of the issue for a corporation facing a crisis. These questions along with...

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Achieving Crisis Mastery: The Case for Finding a Crisis Coach

Achieving Crisis Mastery: The Case for Finding a Crisis Coach

Critical takeaways Mastery in a field comes after competence has been achieved but achieving mastery requires objective feedback to refine and optimize performance. Coaches are very common in sports and are beginning to be used in other fields to help practitioners hone their skills and to...

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The Doctor Will See You Now: How Kith Serves Clients

The Doctor Will See You Now: How Kith Serves Clients

David Maister is regarded as one of the world's leading thinkers on consulting firm structure and positioning. For decades, Maister studied the business of consulting and his writing and ideas form the foundation of what we now recognize as modern management consulting.  What makes Maister so...

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Families in Crisis: Often the Guilty are Very Innocent

Families in Crisis: Often the Guilty are Very Innocent

Critical takeaways Families and individuals who become caught up in a public scandal or personal critical moment will come under intense media and public scrutiny. However, unlike many companies, families and individuals are rarely prepared for this kind of adverse publicity and their naiveté can...

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To Spoke Or Not To Spoke, That Is The Question

To Spoke Or Not To Spoke, That Is The Question

Critical Takeaways Individuals or families caught up in a crisis should engage a spokesperson to help them manage the media as this is something they are ill-equipped to do themselves. This course of action has some pros and to consider while making the decision and I address these here. The...

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Crisis leader + crisis manager = a critical partnership

Crisis leader + crisis manager = a critical partnership

Critical takeaways Crisis Leaders and Crisis Managers are different roles but both are required for crisis success. Understanding the differences between the two roles - and how they complement each other - will help build a powerful partnership Here are three key distinctions between the two...

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Are you ready for a crisis?

Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!