Critical takeaway One of the first services Kith provides to any client is fear-busting: helping acknowledge and overcome their fears. Once fear is out of the way, we can all get to work on the real problem. A typical call to Kith begins one of three ways. "We just learned from our...
During our interview we discuss the following and more: - Why it is critical for businesses to manage their reputations both online and offline. - We talk about the risk of a data breach and how it could negatively impact your business. - Strategies on how to effectively manage a data breach...
Critical takeaways A large part of what we do at Kith involves reputation risk management but we often see Communications teams excluded from the risk management process. Communications is the only part of the business that can adequately share the risk story. They are also key to understanding...
Critical takeaways We firmly believe that the key differentiator in a crisis is speed which is a combination of well-understood core values and a clear chain of command. However, a negative or toxic culture can still lead to a speedy response which will only make matters worse. Focus on building a...
Critical takeaways Organizations have to decentralize to be successful but this poses challenges and can create additional risks to the business. These risks can be reduced significantly by empowering, trusting and educating front-line employees. Front-line employees will have the majority of...
Critical takeaways Discussions around crisis usually employ metaphors for conflict but grace is also a powerful concept. The five elements of grace - generosity, respect, action, compassion, and energy - can guide our behavior in a crisis. Approaching a crisis with grace helps us maintain a...
In this episode, we discuss what reputation management is and what it looks like when Bill helps companies achieve it, the four A’s of reputation management, some of the main mistakes companies make when they attempt to manage their reputation or they enter a reputation crisis, the role...
In this podcast, Bill Coletti shares his experience of staying grounded under pressure in a crisis and being confident of the way forward in moments of extreme uncertainty that a personal or professional crisis brings. There is much to learn from him about how we create clarity and certainty in...
Mike Tyson famously said: "Everyone has a plan until they get punched in the face." On this episode we’ll talk about: How leaders show up in a crisis, and what you can do when your reputation get’s punched in the face. Losing your Reputation can be like losing your virginity. Once it’s gone it’s...
Wouldn't you like to know where you stand, before a crisis hits? Too many organizations wait for a crisis to occur before they know if they are ready to respond to one. “We were not as prepared as we should have been” is a fairly common refrain we hear once the dust settles. Organizations that...
If you'd like to have grace, generosity, respect and action in the midst of a crisis, this episode is for you. Bill Coletti is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and...
Critical takeaways Having a sound reputation and a reservoir of goodwill is critical to success in a crisis. Your reputation is built on authentic, positive behaviors over the long term, starting well before a crisis hits. Our Four As of Reputation Excellence and Seven Levers for Reputation...
Is your organization prepared to respond to a crisis and protect its hard-earned reputation? Take our quiz and find out!