Critical takeaways The book ‘Crucial Conversations’ is a great guide to managing high-stakes conversations but it also provides useful guidance for crises. Many of the same techniques the authors advise for critical conversations can be used by crisis communicators to shape messages - externally...
![‘Crucial Conversations’: Lessons for Crisis Communicators](https://i0.wp.com/kith.co/wp-content/uploads/2020/05/507-scaled.jpg?resize=1080%2C675&ssl=1)
‘Crucial Conversations’: Lessons for Crisis Communicators
read more