Leading While Always Communicating

Leading While Always Communicating

Critical takeaways: Strategic communicators will need to find ways to keep their CEOs leading while always communication and visible to people who matter Humility, generosity and engagement are crucial leadership characteristics in this time of COVID-19 Great...
Saying Hard Things – Focus on a Bigger Picture

Saying Hard Things – Focus on a Bigger Picture

Critical takeaways: In a crisis, organizations should aim to be understood, not loved. Focus on a bigger picture to meet reasonable people’s expectations for a responsible organization. Spend your efforts communicating to the reasonable 80% and not over-indexing for...
The Eggs Podcast: Bill Coletti

The Eggs Podcast: Bill Coletti

Kith CEO Bill Coletti joined Michael Smith and Ryan Roghaar from The Eggs Podcast to discuss current crises happening in the United States and how to manage your way through it as a company. He also talks about where to start if you want to change your company’s...
Saying Hard Things – Own the Disappointment

Saying Hard Things – Own the Disappointment

Critical takeaways: Saying hard things will inevitably disappoint people who matter. We cannot write magic words that will somehow keep people from being upset. We must own the disappointment. Our five-point Framework for Saying Hard Things can help soften the blow of...
Crises Are Inevitable but Learning Isn’t

Crises Are Inevitable but Learning Isn’t

Critical takeaways: Crises are inevitable, but it takes effort to learn from them and apply them to the next crisis. Create an inventory of all the decisions, policy changes and communications from the past three months, and evaluate the successes and misses. Schedule...
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