Krulak’s Law: Managing your frontline risks

Critical takeaways Organizations have to decentralize to be successful but this poses challenges and can create additional risks to the business. These risks can be reduced significantly by empowering, trusting and educating front-line employees. Front-line employees will have the majority of client-facing time so they must be considered in the comms strategy and be included […]

Grace: Can you have it in a crisis?

Critical takeaways Discussions around crisis usually employ metaphors for conflict but grace is also a powerful concept. The five elements of grace – generosity, respect, action, compassion, and energy – can guide our behavior in a crisis. Approaching a crisis with grace helps us maintain a values-driven, honorable path.   Very often, talk about crises […]

Filling your reservoir of goodwill

Critical takeaways Having a sound reputation and a reservoir of goodwill is critical to success in a crisis. Your reputation is built on authentic, positive behaviors over the long term, starting well before a crisis hits. Our Four As of Reputation Excellence and Seven Levers for Reputation Management will guide you as you develop your […]

Creativity or Authenticity in Crisis?

Critical takeaways Crises are always a mix of unfamiliarity because every situation is different, and familiarity because the fundamentals of an effective response are the same. Unfortunately, sticking to these fundamentals and taking a ‘traditional’ approach can make your response seem old fashioned and overly conventional, tempting you to become creative. Creativity can work in […]

Four Questions to Help Diagnose your Crisis Patient

Critical takeaways Doctors have to sift through a lot of information quickly to get to a diagnosis and use a basic four-question model to do this. Crisis communicators can use a similar set of questions to get to the root of the issue for a corporation facing a crisis. These questions along with good pattern […]

crisis coaching.

Achieving Crisis Mastery: The Case for Finding a Crisis Coach

Critical takeaways Mastery in a field comes after competence has been achieved but achieving mastery requires objective feedback to refine and optimize performance. Coaches are very common in sports and are beginning to be used in other fields to help practitioners hone their skills and to understand & eliminate the bad and expand focus on […]


The Doctor Will See You Now: How Kith Serves Clients

David Maister is regarded as one of the world’s leading thinkers on consulting firm structure and positioning. For decades, Maister studied the business of consulting and his writing and ideas form the foundation of what we now recognize as modern management consulting.  What makes Maister so compelling isn’t just the quality of his thinking, but […]

crisis simulations

On-Demand Webinar: Crisis Simulations: Everything You Need to Know

  When your crisis skillsets are revealed, are you confident you will like what you see? At Kith, we are firm believers that crisis simulations are the most valuable planning and preparedness tool available to an organization and should be a routine part of every company’s training regimen. Time and time again, we have seen […]

families in crisis

Families in Crisis: Often the Guilty are Very Innocent

Critical takeaways Families and individuals who become caught up in a public scandal or personal critical moment will come under intense media and public scrutiny. However, unlike many companies, families and individuals are rarely prepared for this kind of adverse publicity and their naiveté can make things worse. Several of the same techniques that help […]