families in crisis

Families in Crisis: Often the Guilty are Very Innocent

Critical takeaways Families and individuals who become caught up in a public scandal or personal critical moment will come under intense media and public scrutiny. However, unlike many companies, families and individuals are rarely prepared for this kind of adverse publicity and their naiveté can make things worse. Several of the same techniques that help […]

To Spoke Or Not To Spoke, That Is The Question

Critical Takeaways Individuals or families caught up in a crisis should engage a spokesperson to help them manage the media as this is something they are ill-equipped to do themselves. This course of action has some pros and to consider while making the decision and I address these here. The benefits of professional support – […]

leadership and management

Crisis leader + crisis manager = a critical partnership

Critical takeaways Crisis Leaders and Crisis Managers are different roles but both are required for crisis success. Understanding the differences between the two roles – and how they complement each other – will help build a powerful partnership Here are three key distinctions between the two roles to help you select and prepare the right […]