2018 Year in Review

2018 Crisis Year in Review

Critical takeaways Social media still matters. Companies must have a presence and use these platforms in a crisis. Pre-closure is the new disclosure. Be proactive, ‘take the trash out’, be clear about what you stand for and get out in front of the issue. Data breach is a waning public concern but still needs to […]

active engagement by board

Crises Require Active Engagement

Critical takeaways Success in a crisis requires active engagement by the organization’s senior leadership. Active decision-making is key to success and this is supported by active monitoring of the media landscape. Active preparation shouldn’t be mistaken for overreaction. The eventual decision could still be ‘do nothing’ but an active stance ensures you are ready for […]

eq vs iq

Crisis EQ versus Crisis IQ

Critical takeaways Success in a crisis requires a solid foundation in the individual and team tactics and skills required to manage a crisis.  We call this your Crisis IQ. But the emotional aspects of a crisis also need to be taken into account so you need to develop your Crisis EQ.  This will give you […]

image of sail boat and rhumb line map

Staying on course: follow your crisis rhumb line

Critical takeaways In sailing, the rhumb line is the shortest, most direct route between Point A and B.  However, external factors such as tides, weather or obstacles seldom allow ships to take this direct route, and they must compensate for these factors. Businesses in crisis also need a clear sense of their endpoint – the […]