“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness” is the well-known opening to Charles Dickens’ novel “A Tale of Two Cities.” However, the second part, regarding wisdom and...
What is a crisis? It’s a big question, but in its most basic terms, it’s something that interrupts you from a pre-planned activity — it moves you off-course, in other words — and it triggers a negative reaction from some important subset, be that...
Critical Moments: The New Mindset of Reputation Management
In Critical Moments, corporate communications expert Bill Coletti reveals how you can build reputational excellence through meeting the needs and expectations of the public.
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