In Crisis Response and Recovery, Industry Matters

  Many of us have seen dozens of corporate crises hit in our careers; it actually seems like we’re getting two or more major ones a week recently, from Wells Fargo’s scandal to VW’s diesel dupe to the infamous United passenger drag-off.   We’re also pretty familiar with the typical cycle on these situations:   […]

Uber’s Post-Crisis Playbook: Assessment

By Bill Coletti, CEO, Kith     Uber’s PR nightmare may not be completely over, but it’s certainly come to a turning point. The forced resignation of Uber CEO Travis Kalanick is viewed by many as as the first step in getting the company back on track and back in the public’s good graces. But […]

Think Like a CEO, Act Like a Communicator

  By Bill Coletti, CEO, Kith     When you work in crisis communications, you’re never in short supply of interesting stories to tell. Each of us has tales of overcoming seemingly impossible obstacles, cringeworthy missteps or any other number of crazy things that can happen when you work in crisis. But when you’ve worked […]

Reputation Management Councils: Creating a Crisis Early Warning System

Reputation Management Councils: Creating a Crisis Early Warning System By Bill Coletti, CEO, Kith   CRITICAL TAKEAWAYS Mitigating risk is critical for crisis readiness Reputation Management Council enables you look around corners The High Impact Agenda maximizes productivity and accountability Like most, I’ve been startled a time or two by my iPhone’s Emergency Alert notification. […]

WEBINAR REPLAY – Stakeholder Maps Leave You Lost: How to Simplify Stakeholder Engagement and Impress Those That Matter

By Bill Coletti, CEO, Kith   Critical Takeaways Impressing your stakeholders is the most important aspect of reputation management All of your stakeholders fall into one of three groups: Communities, Customers or Critics Understanding the needs and motivations of these groups will allow you to create messages that impress Believe it or not, no matter […]

WEBINAR REPLAY: 3 Ways to Best Prepare for Crises

By Bill Coletti, CEO, Kith   Critical Takeaways: Do crisis debriefs regularly and thoroughly with a structured approach Conduct a crisis simulation – real-time or tabletop Be reputation aware, not reputation nervous     Unless you’ve been living under a rock, you’ve probably seen a crisis or two in the news lately (see Uber, United, […]

Is The War on Fake News the New War on Drugs?

  Fake news — or as Trump recently renamed it, “very fake news” — is still big news. It comes up in seemingly most press conferences or discussions of the 2016 election or even general daily discourse. It’s everywhere, and has been for months. Even 60 Minutes, maybe one of the all-time not-fake-news programs, recently […]

WEBINAR REPLAY: Everything You Wanted to Know About Stakeholder Research But Were Too Afraid to Ask

By Bill Coletti, CEO, Kith   Critical Takeaways Stakeholder research is a critical component of any reputation management program Do not forget your internal stakeholders Any stakeholder research is better than no research at all       Chances are you know you need stakeholder research. You may have used it to measure customer satisfaction, […]